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Stacy S

Joined February 2019
31 posts
Topic

General Help and Questions » ARDI Claim Timing

How long are those of you using ARDI waiting for payments on claims? I submitted a claim with all photos and receipts and received a claim number on May 24 and am still waiting on payment. When I rea…

(Posted Jul 24, 2019 9:36 PM)

General Help and Questions » Airbnb sync issues

My rules on my listings for both ABB and VRBO include "Must sign Gulf Lesson Rental Agreement within 72 hours of booking or reservation will be canceled." The triggered OR email link takes them right…

(Posted Jul 17, 2019 8:33 AM)

General Help and Questions » Setting Check-in and Check-out times for erental lock codes

Okay, so I did have those rules in place. It looks like I just needed to switch the code generation setting to the check-in/check-out option instead of all day. Fingers crossed!

(Posted Jun 4, 2019 11:37 AM)

General Help and Questions » Setting Check-in and Check-out times for erental lock codes

Thanks so much, Chris! So if I set those rules and regenerate the codes, the new rules will apply to the new codes?

(Posted Jun 4, 2019 11:35 AM)

General Help and Questions » Setting Check-in and Check-out times for erental lock codes

I had my settings for all day on check-in days and check-out days. Guests are ignoring our policy and just entering the house early without permission. Because of this, I need to update my codes for …

(Posted Jun 4, 2019 11:09 AM)

General Help and Questions » Airbnb sync issues

I received a warning OwnerRez email that Airbnb bookings that had previously been synced are now missing (on the Airbnb side.) However, nothing has changed on that calendar and my bookings are still …

(Posted Apr 20, 2019 5:43 PM)

General Help and Questions » Creating Mandatory Form Fields

Okay, I thought one of my Airbnb guests signed and her info didn't come through. I went back and can see that she didn't. Thanks!

(Posted Apr 6, 2019 9:36 AM)

General Help and Questions » Creating Mandatory Form Fields

No physical address is coming through on Airbnb bookings and the email is the Airbnb one so I am not getting direct guest emails. -Of course it looks like Airbnb guests don't want to sign contracts e…

(Posted Apr 6, 2019 9:32 AM)

General Help and Questions » Creating Mandatory Form Fields

I thought I knew how to do this but now I can't find the directions. Can someone point me to it? I need to add mandatory address and email to my contract since I just learned that Airbnb doesn't pass…

(Posted Apr 5, 2019 7:17 PM)

General Help and Questions » Triggered Emails

Thank You! It looks like I created the custom template under the wrong area. Set up a new one under triggered and it looks like I'm set! Appreciate the help!

(Posted Apr 5, 2019 11:14 AM)

General Help and Questions » Triggered Emails

Ah, yes, most of my bookings are imported. (For now) I was hoping to have it automatically send when the booking imports. It's not a big deal as I just go click a button to send it after a reservatio…

(Posted Apr 4, 2019 12:13 PM)

General Help and Questions » Triggered Emails

Now that I'm comfortable that my lease agreement is working well and I can collect online signatures, I'd like to trigger it anytime a booking comes in. When I go to email triggers, the form field do…

(Posted Apr 4, 2019 10:35 AM)

General Chat » Providing Streaming TV

I have 2 tvs in my rental that are Roku TVs. Because the primary TV still has local cable, the two Roku TVs are only streaming Netflix and Prime, plus whatever my guests log into for their own accoun…

(Posted Mar 25, 2019 7:25 PM)

Feature Requests » Price comparison widget

I just generated a quote through OR for Spring Break after a request through FB. I created the quote both in OR and VRBO so I could provide the savings in the email to the potential guest. (And peace…

(Posted Mar 9, 2019 12:14 PM)

Blog Comments » Deep Thoughts on Security Deposits and Insurance

I am with Chris on this... I charge a security deposit AND have the ARDI damage insurance for every booking at $20 for $1500. I increased my cleaning fee by $20 to cover that cost. I agree that rente…

(Posted Mar 9, 2019 12:06 PM)

Feature Requests » Forum Search Feature

It would be great to be able to search the forum for items I have questions for. I am sure, as a new user, many of my questions have already been asked and answered here! :-)

(Posted Mar 5, 2019 12:33 PM)

General Chat » How to tell a fake service dog

Thanks for the links! This has a been a big topic of discussion in one of my FB groups. Particularly with owners concerned about Airbnb's policies that exceed both laws and their own stated policies.…

(Posted Mar 5, 2019 12:14 PM)

Feature Requests » Price comparison widget

This is a FANTASTIC idea!!!

(Posted Mar 5, 2019 11:38 AM)

Blog Comments » Guest reminder emails for payments and security deposits

My property is set for second payment 60 days out, yet the reminder emails are creating a date 90 days out so I'm not using them. I double checked my property setting and it's definitely showing 60 d…

(Posted Mar 5, 2019 11:37 AM)

General Help and Questions » Smart Lock Generation Codes

I was wanting something that didn't have recurring fees but that was highly reliable, easy to use and wasn't reliant on wifi. eRentallock has been great for us so far as wifi internet isn't very reli…

(Posted Feb 28, 2019 8:48 AM)