Experience the difference of "Elite".

Monica R

Joined February 2018
86 posts
Topic

General Help and Questions » Can My Guest Change the Credit Card Number For An Automated Balance Payment?

Wait... the link they use to pay the balance is the same link that they'd use to switch their credit card info?

(Posted Jul 8, 2019 5:24 PM)

General Help and Questions » Email templates sometimes format oddly

Thank you!! So far, it appears that when I go in and make changes, then hit SAVE, and then hit PREVIEW, the changes are sticking! Thanks again Chris! :o) Monica

(Posted Jul 8, 2019 3:32 PM)

General Help and Questions » Email templates sometimes format oddly

I have created a comprehensive "things to do in Hayesville" custom email template which has rich text formatting as well as some outbound links to local restaurants, shops, etc. I notice that no ma…

(Posted Jul 7, 2019 11:34 AM)

General Help and Questions » uploaded documents

Thanks for explaining. Out of curiosity, what kind of documents would one upload that contained links? I'm open to ideas to make my guest experience better! Thanks! Monica

(Posted Jul 7, 2019 11:22 AM)

General Help and Questions » Can My Guest Change the Credit Card Number For An Automated Balance Payment?

THANK YOU!! I thought I was going to have to change it manually, but that link makes it really easy! Monica

(Posted Jul 7, 2019 10:45 AM)

General Help and Questions » Can My Guest Change the Credit Card Number For An Automated Balance Payment?

I have a guest who is doing a two-pay for his upcoming stay. His second payment is due tomorrow (Monday 7/8/19) and the system sent him the automated reminder that his card will be automatically char…

(Posted Jul 7, 2019 10:19 AM)

General Help and Questions » uploaded documents

I believe you go into the document and choose "edit" and that changes the document contents but not the URL. I update my rental agreement now and again and the link always stays the same. I hope I'…

(Posted Jul 7, 2019 10:16 AM)

General Help and Questions » Split Guest Payments into Three Automatically?

I have some guests who would like to book really far out and for those, I like to do a three-payment. A deposit at the time of booking, then another payment 30 days later and their final payment 30 d…

(Posted Jun 5, 2019 9:24 PM)

General Help and Questions » I Want To Try Channel Bridge But I'm SUPER Nervous

I see there is something called Channel Bridge here and I wouldn't mind trying it to reduce the calendar sync issues and the amount of manual work I'm doing to manage my property. However not being a…

(Posted May 29, 2019 8:02 PM)

General Help and Questions » Two questions about quoting vs answering

Thank you! By the way, when I hit "reply to inquiry" my template is similar to yours wherein it gives info about the house, things to do in the area, etc. and there is a quote at the bottom with the …

(Posted Apr 5, 2019 7:56 PM)

General Help and Questions » Two questions about quoting vs answering

Thank you for taking time to answer (both of you!) Chris, you said: "There are two different emails you can do -- one answering just the inquiry, one sending the quote." Yes I see that, and I alway…

(Posted Apr 5, 2019 7:48 PM)

General Help and Questions » Two questions about quoting vs answering

I've looked through the forums to see if anyone else has asked these questions, and I don't see it, so I'll ask. Question 1: When I manually create an inquiry, it has a space for "comments" however…

(Posted Apr 2, 2019 3:36 PM)

General Help and Questions » Clarifying Security Deposit Automation Setup Options

Awesome THANK YOU! That makes perfect sense!

(Posted Mar 15, 2019 4:45 PM)

General Help and Questions » Clarifying Security Deposit Automation Setup Options

Hi All! I have done a good search on this topic but can't find the answer to this scenario. I hope someone can clarify. Here's my current secdep setup: A few months ago I set up my property rules…

(Posted Mar 11, 2019 10:00 AM)

General Help and Questions » Specify to collect only 50% if booking is more than 60 days out?

SUPER helpful way to explain the workaround! Thanks Chris!

(Posted Jan 15, 2019 3:52 PM)

General Help and Questions » So Frustrated. Edit charges on quote and now there's no way to email it

THANK YOU CHRIS for your help. :) M.

(Posted Jan 13, 2019 9:37 AM)

General Help and Questions » So Frustrated. Edit charges on quote and now there's no way to email it

Ross, Since you clearly took the time to search my other posts, you should have seen where I offered to pay Chris or ANYONE ELSE for consulting assistance more than one time. Not that it's any of you…

(Posted Jan 12, 2019 7:13 PM)

General Help and Questions » So Frustrated. Edit charges on quote and now there's no way to email it

I've manually created a quote twice now, before sending it, I edited the charges to reflect what I actually want to charge the guest, and there is NO WAY to send the quote if you do that. Or if there…

(Posted Jan 12, 2019 5:02 PM)

General Help and Questions » Specify to collect only 50% if booking is more than 60 days out?

Hi all! I can't seem to find this functionality and am hoping it exists. We typically collect all monies in full up front for any booking that begins within the next 59 days. However, for bookings …

(Posted Jan 9, 2019 11:27 AM)

General Help and Questions » How to deal with EVOLVE showing up as a guest?

Chris, I stopped having the Evolve bookings automatically sent to OR and we'll see if that helps! Thanks, Monica

(Posted Sep 9, 2018 10:10 AM)