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FWIW, this isn't going to change until Airbnb decides to change it.
I emailed Brian Chesky with the point that "when you make us collect pet fees via the Resolution Center, you pay CC transaction fe…
(Posted Oct 23, 2020 3:37 PM)
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Oct 23, 2020 3:37 PM |
General Help and Questions » Self Check In
It's also under the "Guest Instructions" section in your Property settings ("Check-In Type" has several options). That syncs to Airbnb if you are API integrated and I believe that is what tells Airbn…
(Posted Oct 23, 2020 3:34 PM)
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Oct 23, 2020 3:34 PM |
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Yep. Branson (my market) isn't exactly party-central, but even so, when I tested allowing one-night stays during gap periods, I found that a good quarter to third of them left the place relatively tr…
(Posted Oct 23, 2020 3:28 PM)
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Oct 23, 2020 3:28 PM |
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Looks like the logic for the Tags feature in the Triggers is either "Only" or "Everything But."
Can one more logic gate be added: "Contains"? I want to set up a trigger to send a Welcome Packet to p…
(Posted Oct 19, 2020 1:53 AM)
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Oct 19, 2020 1:53 AM |
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I have a series of messaging triggers that send several follow-up messages to guests after check-in and before/after check-out.
When a guest reports a problem, the communication becomes a bit more t…
(Posted Oct 16, 2020 5:07 PM)
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Oct 16, 2020 5:07 PM |
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Any way to incorporate the new Tag feature into message triggers?
What I'd like to do is only send my welcome letter with door lock code to guests who have both signed the RA and sent me their ID. T…
(Posted Oct 15, 2020 6:04 PM)
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Oct 15, 2020 6:04 PM |
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Anyone have any hands-on experience comparing ResortClean and VRScheduler? I definitely need one of these solutions; I attempted to implement ResortClean two and a half years ago (and AFAICT, I was t…
(Posted Oct 15, 2020 5:59 PM)
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Oct 15, 2020 5:59 PM |
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I followed Airbnb's directions and sent the cleaning checklists to my housekeepers. We'll see what they say.
That said, I actually skimmed through the checklists and, at least superficially, I don't…
(Posted Oct 15, 2020 5:52 PM)
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Oct 15, 2020 5:52 PM |
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> As we work on adding other channel messaging (eg. Vrbo or Booking.com)
Is that a hint towards any functionality coming soon? :)
(Posted Oct 15, 2020 5:45 PM)
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Oct 15, 2020 5:45 PM |
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TBH a question like this is probably better suited for a place like community.withairbnb.com or community.vrbo.com or one of the many Facebook groups dedicated to VR hosting rather than this forum, w…
(Posted Oct 15, 2020 5:43 PM)
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Oct 15, 2020 5:43 PM |
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Can I second the request to allow transactional emails to go to a different place than actual personal guest emails (either inquiries or the reply-to address on messages sent from OR to the guest)? I…
(Posted Sep 19, 2020 10:00 AM)
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Sep 19, 2020 10:00 AM |
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I would be completely and utterly ambivalent about whether the host or the guest pays the fee IF Airbnb's website calculated the total all-inclusive cost when displaying the average nightly rate to g…
(Posted Sep 14, 2020 2:00 PM)
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Sep 14, 2020 2:00 PM |
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Actually, the OP was talking about day of _departure_, but the same principle applies--choose "0 days before departure" (or "0 days after"--same same). I used to use this to send a check-out reminder…
(Posted Sep 14, 2020 1:48 PM)
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Sep 14, 2020 1:48 PM |
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Automated emails are just that--*emails.*
Emails sent to Airbnb guests from OwnerRez (either via the automated triggers or via the Email tab in a booking) will show up in the guests' email accounts,…
(Posted Aug 30, 2020 1:32 AM)
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Aug 30, 2020 1:32 AM |
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Since it seems this post got bumped recently, I might as well also post an updated list of potential vendors for ID verification:
https://safely.ai/guest-screening/
https://www.autohost.ai/guest-scr…
(Posted Aug 30, 2020 1:28 AM)
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Aug 30, 2020 1:28 AM |
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Little bitty feature request: one of my owners wants to see not just arrival/departure but also *nights.* I was really hoping this update would address her request. I know it's possible to calculate …
(Posted Aug 30, 2020 1:26 AM)
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Aug 30, 2020 1:26 AM |
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There is no way to increase the rate itself, but you can add a surcharge that applies only to bookings made through the [None] channel (e.g. direct bookings). I have a 9% "Booking Service Fee" (10% w…
(Posted Aug 30, 2020 1:15 AM)
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Aug 30, 2020 1:15 AM |
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I personally have not had a chargeback, but I've seen references in the Unofficial OR Support Group on Facebook (https://www.facebook.com/groups/702265430182289/) from other owners who have had charg…
(Posted Aug 21, 2020 12:50 PM)
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Aug 21, 2020 12:50 PM |
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I'm also a satisfied customer of Lynnbrook, although I've not had any situations that would really require anything special beyond set-up (no chargebacks--yet, anyway).
That said, I've heard good th…
(Posted Aug 21, 2020 12:48 PM)
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Aug 21, 2020 12:48 PM |
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I've recently read about third-party solutions that do this, but it would sure be nice to have in OR itself. Does the AB API support this, or are these other solutions using screen-scrapers?
Ideally…
(Posted Aug 21, 2020 12:45 PM)
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Aug 21, 2020 12:45 PM |
