Experience the difference of "Elite".

Chris L

Joined May 2017
160 posts

Feature Requests » Preview of new charges before recalculating them

It would be really nice to be able to see a preview of what the new charges would be if I click "recalculate charges" after making a change to a reservation (e.g. changing dates, etc.). Sometimes a …

(Posted May 8, 2020 2:54 PM)

General Chat » Xtra Guest Fee Amount ?

Personally, I don't charge anything. If my unit can sleep 6, they can book up to 6. I do all my ROI calculations based on the number of nights I expect to rent the property out and the expected rate …

(Posted May 4, 2020 12:02 AM)

Blog Comments » Integration with Beyond Pricing

Market Maker's data comes from VRBO's internal system. Actually, it's likely the best and most accurate data of any pricing system out there. One key metric they have access to that PL/BP/WH don't is…

(Posted May 3, 2020 11:40 PM)

General Chat » Credit Card Processing

I've had no issues and good customer service with Lynnbrook, but they don't refund the processing fee on a refunded transaction. (However, they also don't charge an extra fee on a refund, which I hav…

(Posted May 3, 2020 11:22 PM)

Blog Comments » Automation in OwnerRez

Well, right now, everything goes out at (I think) 3am on whatever day you check. I have a follow-up email that goes out the day after check-in welcoming them to our home, thanking them for their sta…

(Posted May 3, 2020 11:19 PM)

General Help and Questions » Payment timeline

Just wanted to say, fantastic idea and I'm kinda shocked I didn't think about this! I just adjusted my own. :)

(Posted Apr 29, 2020 11:57 PM)

Blog Comments » Integration with Beyond Pricing

@Julie B, I did a bunch of research on this topic a year ago when Beyond Pricing entered my market. While I did not actually demo Beyond Pricing myself to see, the consensus from numerous online disc…

(Posted Apr 29, 2020 11:52 PM)

Feature Requests » Add columns to detailed payment report

Would this include being able to add columns to the Owner/PM reports? One of my owners wants a "Number of Nights" column--it's not impossible to figure it out by comparing the check-in and check-out …

(Posted Apr 14, 2020 10:21 PM)

General Help and Questions » Security deposit - is it possible for the amount charged to vary?

Another time this would be useful is for long-term stays. For example, if someone books my property for a month, I'd like to take a $400 security deposit instead of a $100 one. Not sure if the channe…

(Posted Apr 14, 2020 10:19 PM)

General Help and Questions » Empty Nights Between Guests

I shall defer to your support ticket queue. ;) And yes, I do understand now. Thanks for clarifying. Although I use PriceLabs, so setting rates/seasons in OR manually just isn't even on my radar righ…

(Posted Mar 31, 2020 3:28 PM)

General Help and Questions » Empty Nights Between Guests

I didn't mean to offend or to imply the new Rates Editor was an unwelcome addition. :) (It just seemed a bit of an oddly-timed announcement given other world events right now.) But keep in mind I ha…

(Posted Mar 29, 2020 11:31 PM)

General Help and Questions » Empty Nights Between Guests

Airbnb is now advising waiting 24 hours after check-out to clean the property and a minimum of 72 hours between guests. My cleaning companies are asking for the same thing. Airbnb is actually requiri…

(Posted Mar 29, 2020 6:33 PM)

General Help and Questions » Noise complaints and noise policy

Check the community.homeaway.com and community.withairbnb.com forums. Lots of posts there about noise, parties, rules/restrictions, and solutions like NoiseAware and others. My impression is that No…

(Posted Feb 18, 2020 4:33 PM)

General Help and Questions » Alternative messaging for guests who don't use email

I manually send it via the Airbnb app (or website) when I see the booking come in. It's saved as a template, so it's just a couple of taps/clicks.

(Posted Feb 14, 2020 5:02 AM)

General Help and Questions » Booking.com Integration

> Woefully inadequate This I will agree with. :) At the very least, though, everyone else you're competing with on BDC also has crappy descriptions about being X miles from Y. Just make sure you st…

(Posted Feb 13, 2020 6:11 PM)

General Help and Questions » Booking.com Integration

I'm still testing it out on 2 of my 8 properties, but it's been a weird channel for me. I use Payments By Booking (I guess I could try to call them and convince them to let me run payments myself, b…

(Posted Feb 13, 2020 2:27 AM)

Feature Requests » Expenses / Maintenance

Glad to see updates are planned! Recording visits and reasons would be nice to show owners (especially ones who live nearby and periodically consider managing themselves) how much work we do. ;) I d…

(Posted Feb 13, 2020 2:13 AM)

General Help and Questions » Alternative messaging for guests who don't use email

From what I've heard, OR is working on getting channel messaging (i.e. replying through Vrbo, Airbnb, etc.) implemented, so once that goes live, we'll be able to send some stuff there, although rich …

(Posted Feb 13, 2020 2:02 AM)

Feature Requests » Automagic photo resizing for integrated channels

Will do. For public closure, though, it seems that the photos did properly deploy to both Airbnb and HomeAway, so the error in the Listing Quality Analyzer may be ignorable? I'll open a support ticke…

(Posted Nov 25, 2019 5:40 PM)

Feature Requests » Automagic photo resizing for integrated channels

I just spent hours uploading and captioning and sorting all the new photos from my photographer for my new listing. I ran the listing quality analyzer and see that almost all of the photos are too bi…

(Posted Nov 25, 2019 4:48 AM)