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I use the Booking List view every day to filter for bookings that have not yet provided a copy of their ID and have not yet signed a rental agreement (2 actions using the report). Each time I have to…
(Posted Aug 16, 2023 10:43 AM)
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Aug 16, 2023 10:43 AM |
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I am thankful to the staff at OwnerRez, you all are the best! I'm so sorry this situation affected your team's holiday but am grateful for your dedication and support. I have full confidence in you a…
(Posted Dec 28, 2022 11:23 AM)
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Dec 28, 2022 11:23 AM |
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Thank you, Paul, for this candid and insightful message. It's one of the things that I love about using OwnerRez: all of the transparency and information shared with us by your team. Having been the …
(Posted Mar 23, 2022 11:04 AM)
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Mar 23, 2022 11:04 AM |
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Hi Chris,
I send my clients a "New Booking" notification email as well as a "Booking Final Report" email for each booking.
In those emails I want to include all of the fees (or expenses) charged t…
(Posted Jul 2, 2021 5:37 PM)
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Jul 2, 2021 5:37 PM |
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Is it currently possible to include a table or a list of all of the fees entered in a booking's Fees section under "Transactions" in an email template?
I don't see a field code available for that "…
(Posted Jul 2, 2021 11:40 AM)
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Jul 2, 2021 11:40 AM |
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I created a trash reminder template and when I get a booking for the property where the guest is staying over trash day I manually schedule the reminder email to be sent to them the night before the …
(Posted Dec 17, 2020 10:42 AM)
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Dec 17, 2020 10:42 AM |
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Hello,
Is it possible to insert a field code into an email template that will fill in one of our custom coupon codes?
This would be handy; instead of having to create separate email templates for e…
(Posted Dec 10, 2020 10:18 AM)
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Dec 10, 2020 10:18 AM |
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Hello,
It would be great if OwnerRez would "remember" the options chosen or not selected on reports the next time that report is run.
We use the "Daily Checklist" every day and it would be nice if …
(Posted Aug 26, 2020 11:35 AM)
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Aug 26, 2020 11:35 AM |
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I send a dropbox link for guests to upload a copy of their ID. I tell guests that we only need to see their name and date of birth to verify that they meet our minimum age requirement.
(Posted Aug 26, 2020 11:24 AM)
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Aug 26, 2020 11:24 AM |
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Hello,
When working on Seasonal Rates I'd like to request that if a filter has been applied for a specific property then ONLY the seasons that are associated with that property should be shown in th…
(Posted Jul 30, 2020 10:57 AM)
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Jul 30, 2020 10:57 AM |
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Hello,
I'd like to use the Airbnb Channel management feature in OR. However, in my business account I do not "own" my clients' Airbnb listings; in other words, those listings are not contained in MY…
(Posted Jul 21, 2020 11:44 AM)
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Jul 21, 2020 11:44 AM |
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Hello,
Today I was thinking it would be great if we could include a photo image of our "Google Business" or "Yelp Business" logo that would act as a link to include on our follow up emails to our gu…
(Posted Jul 11, 2020 11:37 AM)
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Jul 11, 2020 11:37 AM |
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I am curious if anyone tries to collect the credit card processing fee from the guest by withholding from their refund on a canceled booking? My clients have been losing money on all of their Covid-1…
(Posted May 18, 2020 10:41 PM)
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May 18, 2020 10:41 PM |
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I find that the Line Item Pivot Report is very useful; I use it a lot.
However, I'd like to request that a "status' option be added to the report so that cancelled bookings are identified like they …
(Posted Apr 15, 2020 10:17 AM)
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Apr 15, 2020 10:17 AM |
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Hello,
I am running the Tax Detail report for Last month:
https://secure.ownerrez.com/reports/taxdetail?ExportFormat=&DownloadTrackId=4109f3bc-6179-402f-860b-2ddfa9330b27&PropertyIds=251881&Proper…
(Posted Mar 2, 2020 2:02 PM)
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Mar 2, 2020 2:02 PM |
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I am running the Line Item Pivot Report to gather data to send to my clients at the end of each month. I'd like to suggest that the booking status be included in that report like it is on the Booking…
(Posted Mar 1, 2020 5:53 PM)
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Mar 1, 2020 5:53 PM |
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I use the URL for the Hosted Widget link for calendars to share with my housekeepers for the different properties in my account.
However, on days where there are back-to-back bookings (guests checki…
(Posted Feb 26, 2020 10:08 PM)
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Feb 26, 2020 10:08 PM |
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Hello,
I use a Mac and macOS High Sierra v. 10.13.6 and Safari browser v. 13.0.4.
I am so frustrated because I can't see some of the buttons in Safari, such as the button to choose an email templat…
(Posted Jan 12, 2020 9:04 PM)
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Jan 12, 2020 9:04 PM |
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Thank you Chris, it is always nice to know that the staff at OR is listening to our thoughts and suggestions.
You said "you can set the Second Payment date on the booking and it'll show up on the bo…
(Posted Jan 11, 2020 4:50 PM)
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Jan 11, 2020 4:50 PM |
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Hello,
I wish there was a way that we could indicate in the system the due date of a future payment on a booking, when that payment is not being processed through OR.
For example, most of my client…
(Posted Jan 8, 2020 12:14 PM)
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Jan 8, 2020 12:14 PM |
