Experience the difference of "Elite".

Val Rogers

Joined October 2016
31 posts
Topic

Blog Comments » Growing Pains! Our size has changed, but our commitment and values have not.

Thank you, Paul, for this candid and insightful message. It's one of the things that I love about using OwnerRez: all of the transparency and information shared with us by your team. Having been the …

(Posted Mar 23, 2022 11:04 AM)

Feature Requests » Custom Field for "Fees"

Hi Chris, I send my clients a "New Booking" notification email as well as a "Booking Final Report" email for each booking. In those emails I want to include all of the fees (or expenses) charged t…

(Posted Jul 2, 2021 5:37 PM)

Feature Requests » Custom Field for "Fees"

Is it currently possible to include a table or a list of all of the fees entered in a booking's Fees section under "Transactions" in an email template? I don't see a field code available for that "…

(Posted Jul 2, 2021 11:40 AM)

General Help and Questions » Day of week email trigger

I created a trash reminder template and when I get a booking for the property where the guest is staying over trash day I manually schedule the reminder email to be sent to them the night before the …

(Posted Dec 17, 2020 10:42 AM)

Feature Requests » Coupon code - Field code for email templates?

Hello, Is it possible to insert a field code into an email template that will fill in one of our custom coupon codes? This would be handy; instead of having to create separate email templates for e…

(Posted Dec 10, 2020 10:18 AM)

Feature Requests » Saving report settings

Hello, It would be great if OwnerRez would "remember" the options chosen or not selected on reports the next time that report is run. We use the "Daily Checklist" every day and it would be nice if …

(Posted Aug 26, 2020 11:35 AM)

General Help and Questions » Creating a secure custom form in OR to request for ID

I send a dropbox link for guests to upload a copy of their ID. I tell guests that we only need to see their name and date of birth to verify that they meet our minimum age requirement.

(Posted Aug 26, 2020 11:24 AM)

Feature Requests » Seasonal Rates Suggestion

Hello, When working on Seasonal Rates I'd like to request that if a filter has been applied for a specific property then ONLY the seasons that are associated with that property should be shown in th…

(Posted Jul 30, 2020 10:57 AM)

General Help and Questions » Airbnb Channel Management - possible for multiple Airbnb accounts?

Hello, I'd like to use the Airbnb Channel management feature in OR. However, in my business account I do not "own" my clients' Airbnb listings; in other words, those listings are not contained in MY…

(Posted Jul 21, 2020 11:44 AM)

Feature Requests » Photos as links to Google or Yelp business listings

Hello, Today I was thinking it would be great if we could include a photo image of our "Google Business" or "Yelp Business" logo that would act as a link to include on our follow up emails to our gu…

(Posted Jul 11, 2020 11:37 AM)

General Chat » Credit Card Processing

I am curious if anyone tries to collect the credit card processing fee from the guest by withholding from their refund on a canceled booking? My clients have been losing money on all of their Covid-1…

(Posted May 18, 2020 10:41 PM)

Feature Requests » Status of booking on Line Item Pivot Report

I find that the Line Item Pivot Report is very useful; I use it a lot. However, I'd like to request that a "status' option be added to the report so that cancelled bookings are identified like they …

(Posted Apr 15, 2020 10:17 AM)

General Help and Questions » Tax Report: Taxable & non-Taxable Charges

Hello, I am running the Tax Detail report for Last month: https://secure.ownerreservations.com/reports/taxdetail?ExportFormat=&DownloadTrackId=4109f3bc-6179-402f-860b-2ddfa9330b27&PropertyIds=2518…

(Posted Mar 2, 2020 2:02 PM)

Feature Requests » Please show booking status on reports

I am running the Line Item Pivot Report to gather data to send to my clients at the end of each month. I'd like to suggest that the booking status be included in that report like it is on the Booking…

(Posted Mar 1, 2020 5:53 PM)

Feature Requests » Split days onHosted Widget link (calendar) to show check-in/check-out

I use the URL for the Hosted Widget link for calendars to share with my housekeepers for the different properties in my account. However, on days where there are back-to-back bookings (guests checki…

(Posted Feb 26, 2020 10:08 PM)

General Help and Questions » Does anyone else have missing buttons on a Safari browser?

Hello, I use a Mac and macOS High Sierra v. 10.13.6 and Safari browser v. 13.0.4. I am so frustrated because I can't see some of the buttons in Safari, such as the button to choose an email templat…

(Posted Jan 12, 2020 9:04 PM)

General Help and Questions » Report showing future payment due dates

Thank you Chris, it is always nice to know that the staff at OR is listening to our thoughts and suggestions. You said "you can set the Second Payment date on the booking and it'll show up on the bo…

(Posted Jan 11, 2020 4:50 PM)

General Help and Questions » Report showing future payment due dates

Hello, I wish there was a way that we could indicate in the system the due date of a future payment on a booking, when that payment is not being processed through OR. For example, most of my client…

(Posted Jan 8, 2020 12:14 PM)

General Help and Questions » Finding a past topic

Is there a link to show me all of the topics that I've posted in myself?

(Posted Jan 8, 2020 12:05 PM)

General Help and Questions » What does this message in the Booking Detail report mean?

I've run the Booking Detail report and I see a column called "Next Payment". Some of the bookings have this text in that column: "[[date]] (balance) No Reminder" But other bookings do not. Please …

(Posted Jan 8, 2020 1:31 AM)