Experience the difference of "Elite".

Janice T

Joined March 2016
63 posts
Topic

General Help and Questions » Potentially simple request

[quote=BlueMtnCabins][quote=Marinas Edge]Interesting thing just came up. Our guests that auto booked on VRBO didn't receive our emails because VRBO isn't passing email addresses through iCal. Wonder…

(Posted Aug 18, 2017 5:07 PM)

General Help and Questions » Custom iCal link for export - VRBO blocking details?

[quote=Chris Hynes]That should work, but VRBO are always changing their formats. What if you try a new link with all of the options checked?[/quote] Thank you for that suggestion, Chris! It worked …

(Posted Jun 5, 2017 8:45 AM)

General Help and Questions » Custom iCal link for export - VRBO blocking details?

I've created a custom iCal link with guest info and property location for export to VRBO. On their calendar it still just shows "untitled event" as if I had used the default iCal link. Do you know i…

(Posted Jun 3, 2017 4:39 PM)

Feature Requests » Field Code for Cell Number

I'm sure erentallock is a great option, but using the guest's cell number has worked well for me. I never get calls from guests about forgotten door codes :)

(Posted May 18, 2017 2:01 AM)

Feature Requests » Field Code for Cell Number

Thank you for the reply, Michelle. While your idea is feasible, I will just send the message manually for now and copy/paste their cell number in the door code information.

(Posted May 18, 2017 1:53 AM)

Feature Requests » Field Code for Cell Number

Yes, guests usually do supply that number. But, I would like to be able to include their cell number automatically in an email that I send out using a trigger. Otherwise, I have to go to another tab …

(Posted May 10, 2017 1:31 PM)

Feature Requests » Field Code for Cell Number

I would like to have a field code for guest's cell number. I ask guests to verify their cell number since I use the last 4 digits as their door lock code. It would be helpful to be able to add this …

(Posted May 10, 2017 11:55 AM)

Blog » Guest reminder emails for payments and security deposits

Thanks for posting your example. I had set up a reminder email for 37 days out, but hadn't thought of giving the guest instructions for using a different card. Those instructions would eliminate gues…

(Posted Mar 29, 2017 1:57 PM)

Blog » Guest reminder emails for payments and security deposits

Since I am going to automatically collect the 2nd payment from the guest's credit card, I'd like to be able to chose "send 1 time" and choose how many days ahead to send the reminder. Since this isn'…

(Posted Mar 13, 2017 11:30 AM)

General Help and Questions » Where do I view the rates by property?

I agree with you, Jackie! I have year-round seasonal rates that vary and I'm going crazy with this. I'm adding a 2nd property with another set of rates and it is so complicated. I'm hoping for indiv…

(Posted Feb 14, 2017 10:39 PM)

General Help and Questions » New Monthly Pricing

I'm considering adding a 2nd property to my account. I'd like to know if the pricing will be per booking like my current property, or will I be switched to the flat $19.99/month price? Thanks.

(Posted Jan 26, 2017 3:14 PM)

Feature Requests » rate table widget

Thanks for that info, Chris. I do see that it makes more sense to have a rate table.

(Posted Jan 26, 2017 2:59 PM)

Feature Requests » rate table widget

I have been wanting this feature as well. However, I have also wondered about incorporating the rates into the calendar. I've seen this done on other sites with the nightly rate showing in each day's…

(Posted Jan 24, 2017 1:01 PM)

General Help and Questions » Initial Setup Q

Awesome!! Thank you!!

(Posted Sep 7, 2016 10:45 AM)

General Help and Questions » Initial Setup Q

This will be very helpful. Thanks so much, Chris!

(Posted Sep 6, 2016 11:19 AM)

General Help and Questions » Initial Setup Q

Chris, I'd like to know the reasoning behind having the seasons sorted alphabetically. I have somewhat complicated year-round rates and it would be helpful if I could sort the seasons by the calendar…

(Posted Sep 5, 2016 11:36 AM)

General Help and Questions » Problem with a VRBO guest's booking request and OwnerRez blocked calendar

Leave it to VRBO to make things difficult for everyone. Thanks so much for your quick response, Chris!

(Posted Aug 15, 2016 11:03 AM)

General Help and Questions » Problem with a VRBO guest's booking request and OwnerRez blocked calendar

Chris, Here is my VRBO iCal link: http://admin.vrbo.com/icalendar/59531bf7123645279c323ae52a9458a6.ics When I opened the tab to get the ical export link for you, I noticed a setting that I do not r…

(Posted Aug 15, 2016 10:40 AM)

General Help and Questions » Problem with a VRBO guest's booking request and OwnerRez blocked calendar

VRBO Guest requested a booking (I have BIN), but I did not accept the booking since she complained about the VRBO fee in the booking request itself. So, I manually entered an inquiry and sent her a …

(Posted Aug 15, 2016 12:02 AM)

General Help and Questions » Do VRBO bookings sync to the OwnerRez calendar?

Thanks so much for the detailed answer, Chris. It's also great to know that automatic sync is on the horizon :)

(Posted May 28, 2016 10:56 AM)