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Hi everyone,
If you are seeing an "echo" message coming back from Booking.com, that is probably happening because you have a trigger in OwnerRez sending an email template to your Booking.com gues…
(Posted Jan 29, 2024 7:58 AM)
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Jan 29, 2024 7:58 AM |
General Help and Questions » Owner Portal
Hey James,
Have you considered configuring "portal branding" feature? It's free, and it would allow you to give your owner a simple URL to remember using your own domain name like:
https://p…
(Posted Jan 24, 2024 11:04 AM)
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Jan 24, 2024 11:04 AM |
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Great idea, Heroes. We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings. We had not talked about the currency thin…
(Posted Jan 22, 2024 12:08 PM)
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Jan 22, 2024 12:08 PM |
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Hi Rachel P! I noticed your reply here which led to me finding your account and ticket conversations with helpdesk. I just responded to you there too, but your website is good to go and live. I ex…
(Posted Jan 22, 2024 11:28 AM)
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Jan 22, 2024 11:28 AM |
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Thank you, @Undercard_Wonder, for that response.
There's some great ideas there - some we've already considered, but others that are new or different that we should discuss. I have added some of…
(Posted Jan 18, 2024 10:24 AM)
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Jan 18, 2024 10:24 AM |
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@Undercard_Wonder:
We're not happy with our response times either, believe me. We are burning a lot of calories on it - both in handling response the best way we can, and figuring out how to do …
(Posted Jan 15, 2024 6:08 PM)
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Jan 15, 2024 6:08 PM |
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So, look for OwnerRez versus Owner-Rez? What are other common names used by phfishers? by Katherine E (/forums/users/347356718) – Nov 22, 2023 3:33 PM (UTC)
The primary domain name we use now …
(Posted Nov 22, 2023 4:18 PM)
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Nov 22, 2023 4:18 PM |
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Quick update here... Keep your eye out for the weekly Product Update blog post, which will discuss this in more detail, but an update went out this morning that included some Schlage fixes:
* De…
(Posted Nov 15, 2023 10:57 AM)
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Nov 15, 2023 10:57 AM |
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Quick update here... Keep your eye out for the weekly Product Update blog post, which will discuss this in more detail, but an update went out this morning that included some Schlage fixes:
* De…
(Posted Nov 15, 2023 10:53 AM)
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Nov 15, 2023 10:53 AM |
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If I set my door codes to generate 7 days prior to guest arrival, will it set if a guest books less than 7 days out? I have many bookings on Airbnb in off seasons that are less than 3 days and don't…
(Posted Nov 8, 2023 8:55 AM)
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Nov 8, 2023 8:55 AM |
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Eric - Can I be a part of the Hubitat beta? by Chris O (/forums/users/347431598) – Nov 6, 2023 6:19 PM (UTC)
Yep. Use the contact form (https://www.ownerrez.com/contact/us) to send a ticket …
(Posted Nov 8, 2023 8:49 AM)
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Nov 8, 2023 8:49 AM |
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When does the guest receive the code?
by Asha P (/forums/users/347417877) – Nov 3, 2023 4:28 PM (UTC)
The short answer is: whenever you decide to send it to them. The code itself is generate…
(Posted Nov 5, 2023 11:32 AM)
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Nov 5, 2023 11:32 AM |
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Hi, can you tell me if we will be able to adjust the check in and check out times for each individual guest? by Wanderlustpines (/forums/users/347416036) – Nov 3, 2023 1:25 AM (UTC)
Yes, this f…
(Posted Nov 5, 2023 11:05 AM)
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Nov 5, 2023 11:05 AM |
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Maybe there could be an option in the OR settings to use either name or booking number? It seems most people commenting use the name, as I do. by Chris A (/forums/users/347379669) – Nov 1, 2023 3:1…
(Posted Nov 1, 2023 11:35 AM)
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Nov 1, 2023 11:35 AM |
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I've seen a bunch of questions about why OwnerRez is sending all the door codes to the Schlage lock up front, like at the time of booking, instead of waiting a few days before arrival. For some peop…
(Posted Nov 1, 2023 11:34 AM)
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Nov 1, 2023 11:34 AM |
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Ah thanks for that fast feedback. My understanding from engineering is that it works the exact same way as it did before. If the property uses the same ONE code for BOTH locks, then it will continu…
(Posted Oct 31, 2023 6:14 PM)
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Oct 31, 2023 6:14 PM |
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Quick follow up. Maybe I missed it but a Low Battery Alert would be nice. I change my batteries at 50% so having the option to set when the notice goes out would be an added bonus. by Nathan W (/fo…
(Posted Oct 31, 2023 6:07 PM)
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Oct 31, 2023 6:07 PM |
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If you connect multiple locks and associate all of them with the same property, each lock will have a different code.
This is the same behavior that has always existed with all of our lock integr…
(Posted Oct 31, 2023 5:59 PM)
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Oct 31, 2023 5:59 PM |
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I have two locks. One is pushing 4 digit codes and the other is pushing 8 digit codes. They are both set up the same and have always had 4 digit codes previously. by Nathan W (/forums/users/3474192…
(Posted Oct 31, 2023 5:56 PM)
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Oct 31, 2023 5:56 PM |
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Can you clarify/confirm that multiple locks attributed to a single property will all stay synced with the same code even if using the "Generate random code" option? There currently are conflicting co…
(Posted Oct 31, 2023 5:48 PM)
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Oct 31, 2023 5:48 PM |
