Experience the difference of "Elite".

Michelle J

OwnerRez Team Member
Joined January 2011
582 posts
Topic

General Help and Questions » Vacationhomerentals migrated to Flipkey platform

No doubt! Most guests don't bother even reading the listing, let alone the notes and additional info! But at least this lets you cover yourself against accusations of false advertising.

(Posted Mar 21, 2017 11:53 AM)

General Help and Questions » Vacationhomerentals migrated to Flipkey platform

The listing sites - not just TripAdvisor but HomeAway and the rest too - almost never have enough settings to let you control your rates and policies the way you really need to. I'd recommend using …

(Posted Mar 21, 2017 11:33 AM)

Blog » Guest reminder emails for payments and security deposits

Thanks for the idea, BlueMtnCabins! That's exactly what I would recommend too. Create a warning/reminder email and send it a few days before the due date with their booking's payment link.

(Posted Mar 20, 2017 5:44 PM)

General Help and Questions » Is there any way to make a certain date unavailable for check in?

Hi BlueMtnCabins, Very sorry for the long delay in responding on this! Missed it until today. Thanks for the nudge. There isn't a way, at the moment, to handle to that type of situation. We'd ne…

(Posted Mar 20, 2017 5:40 PM)

Feature Requests » Owner Statement

Hi Tammy, Happy Friday everyone! I just wanted to drop you a quick note that this is now available. We released a bunch of QoL features this morning, and this went out with them. When cutting owne…

(Posted Mar 10, 2017 1:18 PM)

General Help and Questions » TripAdvisor Channel

Hi BlueMtnCabins, That's a really great question! I believe that all TripAdivsor PM accounts are subscription based but I'm not 100% sure on that. The big thing is getting PM turned on to begin wi…

(Posted Mar 2, 2017 11:33 AM)

General Help and Questions » Damage Protection

Hi Jim, Take a look this support article on the subject: https://www.ownerrez.com/support/articles/damage-protection-overview Does that answer all your questions? If not, please ask! PS. If you …

(Posted Mar 2, 2017 11:31 AM)

General Help and Questions » TripAdvisor Channel

Hi Marinas Edge, It's a limited beta feature right now which is why we haven't announced it. If you want to join, we can try to get you in. The channel integration for TripAdvisor is for both list…

(Posted Mar 2, 2017 9:38 AM)

Blog » 7 ways to promote your vacation rental

Hi Cavel, Open a property in OwnerRez, click the Rules tab on the left and then change the rules. There's a rule for "Minimum Nights" and "Minimum Nights During Holidays". You can also set it on t…

(Posted Feb 26, 2017 1:22 PM)

Blog » Create quotes (or check rates) quickly right from the ribbon!

Hi Jeanna, It is not yet available on the guest side. We will announce that when it becomes available.

(Posted Feb 15, 2017 7:46 AM)

General Help and Questions » Owner Remittance Statement

And to be clear, this is just showing on the report Actual bookings and statements all look good. This is just a report bug, I think.

(Posted Feb 9, 2017 3:48 PM)

General Help and Questions » Owner Remittance Statement

Hi Tammy, To be clear, you're referring to the "PM Owner Remittance Summary" report? I took a look at your account and you're right. There is owner remittance showing in months for which no statem…

(Posted Feb 9, 2017 3:47 PM)

General Help and Questions » New Monthly Pricing

Hi Janice, Your current billing "plan" is what determines how you will be billed. If you currently have the Legacy Usage plan, then you'll continue to be billed according to that plan's pricing mod…

(Posted Jan 26, 2017 5:41 PM)

General Help and Questions » was there a feature for guest rating?

Hi, We have a "Guest Had Problem" flag which you can find under the Notes tab (of a booking). That makes it so the Repeat Guest badge shows a yellow color in other places where the same guest shows…

(Posted Jan 20, 2017 1:38 PM)

General Help and Questions » URL for Credit Card Payments

Hi Ozzie, You can tell them that all transactions take place in your software product called OwnerRez which uses the domain name of secure.ownerrez.com for all processing. You can also create a dum…

(Posted Jan 20, 2017 1:34 PM)

General Help and Questions » 3rd Party Alerts

And FYI - to get around this problem there are several things you can do... 1) Send another follow-up trigger the day of arrival to your 3rd parties. Something like "Arrival day summary" 2) Use ou…

(Posted Jan 17, 2017 11:06 AM)

General Help and Questions » 3rd Party Alerts

That's a great question. The answer is no. At the moment, the trigger won't run if the "send date is past" when it calculates. That's something we know about and are planning to fix. The trigger …

(Posted Jan 17, 2017 10:59 AM)

General Help and Questions » 3rd Party Alerts

Hi Jim, Yes, you can turn them off. To do that, go the property > Third Party Alerts tab and remove or "stop" the contact that you don't won't to get alerted. Then, you can set up a trigger email …

(Posted Jan 17, 2017 10:27 AM)

Feature Requests » rate table widget

Yes, that is planned and in the works. Our Hosted Website feature already includes that in the property page. Here's a live example: http://www.shenrent.com/echo-valley-farms (Scroll to bottom)

(Posted Jan 17, 2017 8:28 AM)

Blog » Hey, did you know that we...?

Hi Jackie, I'm not entirely sure what you mean when you say "does this work for" since this post covered a lot of different topics. However, you can definitely select smaller down payments than 50%…

(Posted Jan 9, 2017 12:14 PM)