Experience the difference of "Elite".

Sam Westcott

OwnerRez Team Member
Joined December 2009
240 posts
Topic

General Help and Questions » Blocked off time now being charged?

Just realized we might be talking past each other here. I was assuming you saw the public pricing page here and were wondering about this: https://www.ownerrez.com/pricing But in re-reading what y…

(Posted Dec 31, 2016 11:48 AM)

General Help and Questions » Blocked off time now being charged?

Hi Ella, Good morning. We've talked about a coming pricing overhaul for a long long time - probably about 18 months - both with specific users directly and with warnings around the app that talk ab…

(Posted Dec 31, 2016 11:36 AM)

Feature Requests » Wheelhouse

Hey Randy, thanks for the idea. We'll take a look.

(Posted Nov 15, 2016 11:28 AM)

General Help and Questions » Calendar /date issue

Ok, please refresh now. I think we got it. Sorry for the delay on this. Short staffed today and VERY hard to reproduce as it affected basically one specific timezone and only on the client (browser…

(Posted Nov 12, 2016 8:39 PM)

General Help and Questions » Calendar /date issue

Just an update that we are continuing to work on this. It does not appear to affect anyone unless you are (a) logged in as a user and (b) in central or mountain time. Hard to diagnose since all our p…

(Posted Nov 12, 2016 7:45 PM)

Blog » Quick Quote enhancements, event triggers, trigger criteria, Blocked-Off Time messages, 'available property' field codes & more

@BlueMtnCabins: I believe this has been addressed in another thread: https://www.ownerrez.com/forums/general-help/templated-emails-no-longer-work-for-imported-bookings

(Posted Nov 3, 2016 11:23 AM)

General Help and Questions » templated emails no longer work for imported bookings?

We just released a small patch to make this clearer. If it's a Blocked-Off Time and not a booking, and there are no custom templates created, it will now show a small message instead of just showing …

(Posted Nov 3, 2016 11:22 AM)

Blog » Quick Quote enhancements, event triggers, trigger criteria, Blocked-Off Time messages, 'available property' field codes & more

Happy Tuesday, everyone! Earlier today we released a large update. I want to quickly cover some of the bigger parts so that you canget a feel for what was rolled out. Quick Quote enhancements …

(Posted Nov 1, 2016 2:26 PM)

Blog » Major DNS attacks bring down many large internet sites, OwnerRez not affected, but some emails may have failed

Right on the heels of the big HomeAway downtime, this morning we have a bunch more major outages around the internet. This time, it's far larger andpart ofa coordinated DDoS attack. Major sites l…

(Posted Oct 21, 2016 9:21 AM)

Blog » HomeAway is down right now - are you able to take bookings? Talk to your guests?

UPDATE: HomeAway'ssystems just came back up after about a full hour of being down,but please read thebelow. The point is still well made. The entire HomeAwayempire - all their websites, payment s…

(Posted Oct 19, 2016 4:55 PM)

Blog » Email addresses are no longer required

Or for myriad other situations where email address just isn't at hand. A lot of our PM users have walk-in or phone guests where there is no email address. Sometimes elderly guests don't have email. …

(Posted Oct 17, 2016 5:19 PM)

Blog » Email addresses are no longer required

@Marinas Edge: Yes, it will still collect whatever email address it can, even the proxy ones, so that there is at least some temporary mode of communication. This is for listing sites that do not pro…

(Posted Oct 17, 2016 5:16 PM)

Blog » Email addresses are no longer required

Hi everyone, quick little Monday update... You can now create bookings and quotes to your heart's contentwithout an email address. We'vealways required the email address because a lot of the po…

(Posted Oct 17, 2016 3:57 PM)

General Help and Questions » weekday/ weeknight breakdown

FIXED! We were able to locate it fast, patch it and push a release for it. Try it now and that shouldn't happen again. Great find.

(Posted Oct 14, 2016 9:05 PM)

General Help and Questions » weekday/ weeknight breakdown

@u0999: I don't think you're wrong. I think you found a bug. I can definitely reproduce it on my end and have no immediate answer. I'll have to get back into the lab and huddle on this.

(Posted Oct 14, 2016 8:35 PM)

General Help and Questions » Google Sites

[quote=u0999]You are better off going to a diff. provider like ehost and for a small fee (like $90 for 3 years) have a normal site. just my opinion anyway.[/quote] ...or using the new Hosted Site f…

(Posted Oct 14, 2016 8:11 PM)

General Help and Questions » One day shows 0 rate

This is now fixed. Try those same dates again in the Rate Tester and it should work now. Looking into that discount issue...

(Posted Oct 11, 2016 5:12 PM)

General Help and Questions » One day shows 0 rate

Awesome catch on the bug, u0999! Found it and we're dong a hotfix for that as I speak. It had nothing to do with seasons. It had to do with the way Weekday Night was being determined. Found a small e…

(Posted Oct 11, 2016 4:07 PM)

General Help and Questions » One day shows 0 rate

@u0999: We are looking into this. I did reproduce your issue and I notice that there is a "Weekday Night" that should be covering that Wednesday (August 30, 2017). Probably a small edge case that may…

(Posted Oct 11, 2016 3:09 PM)

Blog » Smarter pro-rate settings and better rate selection across split-season bookings

You can now specifyexactly how each of yourrates pro-rates inrelation to the total number of nights in a booking. Before, pro-ration would simplybe in every direction and it would only be used if t…

(Posted Oct 10, 2016 4:28 PM)