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Email template - reply to address - update Inquiry

Mai D
Nov 19, 2022 7:23 PM
Joined Jun, 2019 3 posts

Hello everyone,


I am trying to utilize the Email Template feature to automate how I respond to customer inquiries. This feature works well but I was wondering if there was a way to capture the customer response in OR as well as via email? 

For example, the email template goes to the customer with the "From" address being an OR generated email address with the inquiryspot.com domain. However, the reply-to address is {MYEMAIL}. So when the customer responds to my email template, it goes to my email address and the communication is not captured on OR. This makes it more difficult to use since I would like to be able to view all communications in one place (ideally in OR). 

Does anyone know of a way to change the reply-to address to an OR address so that the response is captured in OR and forwarded to my email? 



Ken T
Nov 19, 2022 10:43 PM
OR Team Member Joined Aug, 2019 1321 posts

What you're talking about is part of what is commonly referred to as a "unified inbox."  At present, OwnerRez does not offer this, because it would require us to provide full email services - inbox, interface, client, etc.  It is generally easier for clients to have email services provided by some other company that specializes in doing this, such as Google Workspace or most domain registrars.

We are investigating ways of adding this capability, or at least moving in this direction, and you will see additional features in this regard over time.

Jenny O
Dec 6, 2022 2:15 PM
Joined Aug, 2022 13 posts

I'd like to add my vote for this - it's critical when more than one person is responding to inquiries.  If a response comes from a potential guest to an email address monitored by multiple people, it's hard to monitor/know WHO has already responded.  

Holly L
Aug 8, 2023 5:23 PM
Joined Jun, 2022 2 posts

Agreed, I would love to see this feature.