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Replies: 2 - Pages: 1 - Last Reply: May 3, 2012 6:36 PM by: Michelle J
cp9293
Registered: 4/18/12
Wishlist Queue

Can we have a queue that once we check "WISHLIST", that these particular guests go into. This is a queue that a customer wanted the dates, but it was no longer available. If a cancellation occurs, we can refer back to this queue. Or, maybe it should be more of any customer that would have liked to book, but wasn't able to, but would like to in the future.

I am not sure what the queue would be really. Basically, a queue that people have expressed interest and was keeping our information for future reference.

You know what I am looking for?

Claudia

Michelle J
Registered: 1/6/11
Re: Wishlist Queue

Hi Claudia,

This should be taken care of by some changes we're making to inquiries in the near future. We're splitting status into two fields: resolution and status.

Status will be:

* Missing Information
* Available
* Quoted
* Preempted
* Booked

Resolution will be:

* Read
* Read but Unanswered
* Answered

When an inquiry arrives, it might be Missing Information and Unread at the same time. Or it could be Available (if we parsed out the information out already) and Unread. You get the point - Status and Resolution are independent of each other. One helps you keep track of the inquiries you've dealt with; the other helps you see the inquiry's context in the system as it related to other records.

Then when a booking goes canceled, any inquiries that were for the same dates will return to Available or Quoted status similar to how Quotes currently change from Booked back to Open when bookings are canceled right now.

In the event an inquiry or quote changes from preempted back to open, the system will send you notifications telling you that you may want to re-contact the person who was preempted since the dates are now available.

-Michelle

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