Built by owners, for owners.

Trigger-integrated button response

Status: Requested 1 Vote
Rich S
Jan 13, 2022 10:12 AM
Joined Dec, 2018 298 posts

Would be nice if I could send an automated email to guests with a button asking for them to confirm a question, and have that response be stored as a trigger criteria condition.

Example Email to Guest:   "Wanted to confirm you have received key codes and made your paid parking reservation for your upcoming stay. Please click this [button] to indicate you have done so"

clicking [button] should do the following:

a) set a trigger condition which can be used for automation as a custom criteria (eg: similar to rental agreement unsigned)
b) override the contents of a new custom field {BUTTON1_RESP}. Start and override content should be configurable by end user.

 

Usage - an OR user could send the button and until it's been clicked by the guest continue to keep sending reminders that they need to act. Once the guest clicks the button OR would stop asking and the OR user could be (more) confident that the guest has confirmed receipt of whatever info the OR user wanted

 

Benefits

- provides a way to avoid repeatedly telling guests the same warnings "BE SURE YOU HAVE RESERVED PARKING !!"
- detects guests who for whatever reason aren't reading owner communications, allowing for preemptive action
- with a a bunch of configurable buttons like this the OR user can automate question/response in a lightweight manner that may get more feedback from guests than email. 

ps - I took the time to submit this to force myself to think through whether it's worth the effort. In theory it's a nice to have, in practice just might be one more complication that guests won't use. Mostly I hate not knowing whether my guests have reserved parking and I don't have an automated way to submit parking for them.  Maybe that's the better solution for my case ;-)