Experience the difference of "Elite".

Trigger repeat every day until arrival

Status: Requested 2 Votes
Aug 4, 2021 8:14 AM
Joined Jul, 2018 24 posts

Some guests you just have to nag and nag. I've got one, hasn't sent his photo ID yet. I want a nag email that goes out every morning about it starting about 3 days before arrival (that feature already is there), but repeats every day until the trigger condition fails (I record they have sent their photo ID as a tag) and always stops after arrival time.

Joel P
Aug 4, 2021 1:05 PM
OR Team Member Joined Oct, 2009 111 posts

Thanks for the suggestion!

We do not currently support repeating triggers because it can get very spammy. Consider someone who sets up a "daily" recurring trigger for 30 days before arrival with no criteria! The guest would simply get spammed every day with no way to stop it. 🙀

We have discussed recurring triggers before, but no ETA on that at this time. We want to make sure we do it right with the proper limitations, and that we don't damage your email reputation by a poorly configured trigger.