I have various templates and triggers that upsell late departure and or early check-ins.
As the date gets closer to arrival a guest is offered an increasing discount off their late checkout fee, 30% 50%, and finally 60% the night before check out.
So when a guest responds to the late check out template offering 50% I update the checkout time in the booking and charge the card on file.
Would it be possible to have a trigger option that looks at the arrival and departure time and not send the template if the arrival and departure time is different from the standard set for the property?
So a booking field criteria of Check-Out Time = All the standard Operators > + < >= Than Standard Property Check out time.
Similar criteria would be applicable for early check-in upsell email templates.
I can skip further upsell messages once they have booked in for a late check-out. But skipping messages manually often gets missed. Its awkward with the guest if they receive more messages on something they already have.
I figured a temporary work around by creating tags.
Late Check and Early Check in tags. If these tags are not present on the booking emails will be sent. So if I sell a late check out I can manually tag and the upsell emails won't be sent. It saves a bit of time rather than manually skipping all the emails.
The original request remains as it would avoid manual tagging.
I would be nice to have this automated within OR so that the guest can simply do the paperwork.