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Timed Automations

Status: Released 3 Votes
Fenwick Vacation
May 24, 2019 11:23 AM
Joined May, 2018 12 posts

I would love to be able to send an email just after checkin time and I would like to send an email early morning as a reminder of check out instructions. Is this a possibility as I know you were working on it before.

Thanks

BlueMtnCabins
May 28, 2019 10:20 AM
Joined Jun, 2016 956 posts

I send my check out reminder email 1 day before departure. Trigger by time "1 day before booking departed".

Fenwick Vacation
May 28, 2019 12:28 PM
Joined May, 2018 12 posts

Can you have it sent at a certain time or just 1 day before. Some guests only stay for 1 day so I don't want them receiving both emails at the same time.

JTVRs
May 28, 2019 2:18 PM
Joined Jun, 2018 385 posts

Did you study the triggers section?

Paul W
May 30, 2019 2:32 PM
OR Team Member Joined Jun, 2009 679 posts

Hi Fenwick,

You an have it sent any number of DAYS before arrival (or after created or departure) but triggers are sent once per day. We are working on adding hour of the day and time zone support so that you can fine-tune when they are sent. The current trigger time goes out about 3 am EST every morning. It does not try again until 3am the next day.