Experience the difference of "Elite".

"Staying Between" Criteria for Triggers

Status: Requested 1 Vote
Lisa B
Dec 13, 2021 3:14 PM
Joined Apr, 2021 8 posts

I find myself often needing to communicate with guests who are staying between a certain set of dates. For example the resort where all our properties are located is hosting some events for the holidays. We want to send guests staying with us between December 15th and January 1st to receive this message.

It would make it so much easier to create this trigger if there was a "Send Immediately" trigger with "Staying Between" logic option. We don't care when they checked in or when they are checking out so long as they will be staying with us between those dates.

I would also LOVE to be able to see how many guests meet the criteria for the options I have chosen so that before I activate a trigger I can see who would be receiving it right away. it would give me a way to double check that my logic was correct. Otherwise there is really no way to "test" it. The other day I made a mistake and a message went out in error to 40 guests.

I think this feature could be useful for lots of other types of messages as well.

Rex C
Dec 16, 2021 3:00 PM
OR Team Member Joined Aug, 2021 14 posts

While we don't have that trigger option at this time, the triggers can be set with those criteria. You can set the Departure date after Dec15 and Arrival date before Jan1 to catch anyone whose stay falls within those dates.

The same method can be used for a preview of who would receive the notice by filtering in your Bookings (list view):
From your Bookings page, select List View in the upper right. Then choose the Filters button to the left.
Arrives: [BLANK] to [1/1/2022]
Departs: [12/15/2021] to [BLANK]

You can also include other filter options below at the same time, to only include confirmed guests, only include guests that signed the Renter Agreement, etc.