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SMS/Quote - how to trigger?

Status: Closed 1 Vote
This request is a duplicate of Quote Email Trigger
BlueMtnCabins
Sep 21, 2020 5:33 PM
Joined Jun, 2016 1034 posts

Set up phone, set up SMS quote template, how does the text with quote link trigger? anything else I need to set up? tx

Ken T
Sep 22, 2020 8:11 AM
OR Team Member Joined Aug, 2019 899 posts

This is not currently supported, but will be added in the future.

BlueMtnCabins
Sep 22, 2020 8:32 AM
Joined Jun, 2016 1034 posts

Ken T said:

This is not currently supported, but will be added in the future.

So what kind of SMS is supported?

Ken T
Sep 22, 2020 8:46 AM
OR Team Member Joined Aug, 2019 899 posts

You can use SMS to manually send messages to any guest. You can also configure automatic templates and triggers to be used for booked guests. Just not inquiries yet.

BlueMtnCabins
Sep 22, 2020 8:47 AM
Joined Jun, 2016 1034 posts

Bummer. My primary goal was to send quotes as I see many response-to-inquiry quote emails go unopened. Thanks

BlueMtnCabins
Nov 2, 2020 10:52 AM
Joined Jun, 2016 1034 posts

Just checking on this. Thanks

Chris Hynes
Nov 2, 2020 12:52 PM
OR Team Member Joined Oct, 2012 1370 posts

We don't have the quote triggering in yet. Once we do, that'll apply for email as well as SMS -- it's a matter of adding another type of trigger that's not for Bookings, not just adding a type, as you can already trigger for SMS's.

Vote on the feature request over here: https://www.ownerreservations.com/forums/requests/quote-email-trigger

BlueMtnCabins
Dec 16, 2020 9:19 PM
Joined Jun, 2016 1034 posts

Following up on SMS the quote in response to inquiry. I am doing it manually still. that was 50% of my need for SMS - to send quote link via SMS vs email only as I see many quote emails go unopened. Thanks

Paul W
Dec 17, 2020 3:10 PM
OR Team Member Joined Jun, 2009 717 posts

No automated way, but it's needed for sure. That and quote-based triggers in general (both email and SMS). You can do this manually of course by following the quote > guest > conversation and sending a manual SMS in the conversation stream.

BlueMtnCabins
May 6, 2021 1:15 PM
Joined Jun, 2016 1034 posts

bump

Chris Hynes
May 7, 2021 6:41 PM
OR Team Member Joined Oct, 2012 1370 posts

Yep, still in the plan, but we haven't gotten to it yet. I moved this to the features forum so it can be tracked better and voted on :-)

BlueMtnCabins
Mar 25, 2022 3:10 PM
Joined Jun, 2016 1034 posts

Checking., Often emails go unopened (end up in spam?). Auto SMS will be great

House of Arcade
Sep 6, 2022 11:03 AM
Joined May, 2022 2 posts

Has an SMS Trigger been released so we can send sms to guests who have inquired, but not opened their quote email? Likely due to it going to spam folder.

I use gsuite and have a verified email domain