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SMS Bounce Trigger

Status: Requested 2 Votes
Arrive and Thriv
Aug 15, 2022 5:56 PM
Joined Aug, 2020 25 posts

If there was an SMS Bounce Trigger, we could create this:

IF an outbound SMS bounces THEN we Send out an Email and Platform message letting the guest know that they will be receiving important notifications by SMS, so they need to update their information.

Should be a pretty simple trigger to add (since the system already emails us based on an SMS bounce) and it would help push all guests toward SMS integration and cell phone inputting instead of office or home numbers, etc.

Thanks for listening!

Ben

Shawn H
Aug 23, 2022 10:55 AM
OR Team Member Joined Aug, 2021 47 posts

Hello! Interesting concept, but as a general observation, it could create an infinite loop. If SMS is bouncing in general, and someone has a trigger based on bounces, it might continue bouncing if they keep sending SMS messages on the bounce trigger.