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SMS 3rd Party alert

Status: Planned 3 Votes
Ken T
Dec 13, 2022 2:06 PM
OR Team Member Joined Aug, 2019 1013 posts

We are planning major changes to how TPAs work, and the new Team Access feature is one step in this direction.  But, fundamentally, yes, we'll eventually have this in effect.

Solterra Villas
Dec 10, 2022 5:45 PM
Joined Aug, 2019 12 posts

The option to use an SMS for a 3rd party alert in addition to email alert.

Ken T
Dec 13, 2022 2:06 PM
OR Team Member Joined Aug, 2019 1013 posts

We are planning major changes to how TPAs work, and the new Team Access feature is one step in this direction.  But, fundamentally, yes, we'll eventually have this in effect.

Michele W
yesterday
Joined Sep, 2018 42 posts

You can still use text messages for 3rd party alerts by using the 3rd parties phone number with the proper phone network, like this. 

1234567@vtext.com

This is the email address used to send our cleaner a text message via the Vorizon cell network. Hope that helps

Michele W
yesterday
Joined Sep, 2018 42 posts

Email is dead, most companies are now using text. Inboxes are clogged with BS work emails. LOL PPL on vacation steer away from emails, well not entirely, but for the most part, but the will ALWAYS read text messages because its built into the phone. 

 

PacViewLodging
yesterday
Joined Sep, 2019 53 posts

You can just put a phone number into an SMS template and have OR send it out based on a trigger... we do this...  Notice the to line has two phone numbers separated by a semi colon...  This notifies those two phone numbers that the hot tub was used and is needing to be serviced.   We base it on a trigger that uses a tag on the booking... basically if the booking has the hot tub tag send this notice to the 3rd party that they need to clean the hot tub.

There is a caveat... don't expect to see any responses come back to the booking... so if my hot tub guy responds "Not Able to Do It"  you will get the notification from OR that there is a new text message and you can see the response... but you will not see the response on the conversation that goes with the booking.  (I'm guessing this is because normally the guest is what would be in the to field and we've short circuited the to field for our own purpose.

 

Chandler S
5 hrs ago
Joined Dec, 2019 20 posts

This is exactly what I've been trying to setup for a while. Thanks for the detailed breakdown!