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Set Custom Cancellation Policy by channel

Status: Requested 1 Vote
Ken T
Nov 11, 2020 4:38 PM
OR Team Member Joined Aug, 2019 785 posts

Right now, our new Custom Cancellation Policy allows you to set up your own custom policy for when guests get refunds and how much. You can also choose to use your custom policy for VRBO guests, if you're using our API connection with them.

https://www.ownerreservations.com/support/articles/cancellation-policies-overview

However, if you set a custom cancellation policy for a given property, that's what's used for both direct-book guests and VRBO guests. You can't set a custom policy for direct-book guests, and a *different* custom policy for VRBO.

Would it be useful to allow this? It's technically possible to do, but we aren't sure how many folks would use it and whether it's worth the bother.

Le Touquet Holid
Nov 11, 2020 5:41 PM
Joined Nov, 2018 103 posts

I would rather see the ability to assign different cancellation policies depending on when a guest books.
For example further out bookings have a stricter policy ie 30 + days. Less than a month out maybe a 7 day policy.

Ken T
Nov 11, 2020 6:44 PM
OR Team Member Joined Aug, 2019 785 posts

Yes, that makes sense. The trouble is that VRBO doesn't currently support that, so we can't "just do it" the way we could the other. We're talking with them about increased flexibility, so that might be possible at some point.

Le Touquet Holid
Dec 2, 2020 7:22 PM
Joined Nov, 2018 103 posts

In the meantime it would be a good feature to be able to set policy by channel. We can then make it more attractive for direct bookers.