Own individual email for OwnerRez
cp9293
Registered: 4/18/12
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Own individual email for OwnerRez
Jun 16, 2012 11:37 AM
It has come to my attention that a booking quote, sent via OwnerRez, went into the spam folder. Plus, the guest didn't even know it was from me. So, they just deleted it. I know that you have added the Subject line to include the owner's name (or name put somewhere), but I almost missed this booking. Makes me wonder if this is why I have not been getting any bookings via OwnerRez, unless I followed up through my email. Can we have our own email for OwnerRez, for starters? For example, the email would be coming back to them... CP9293@OwnerRez.com, not inquiries@ownerreservations.com? Is that what the guest sees, "inquiries@ownerreservations.com"? Thanks, |
Michelle J
Registered: 1/6/11
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Re: Own individual email for OwnerRez
Jun 16, 2012 2:10 PM
We have a long-term goal to provide CMS with custom email addresses exactly as you mentioned. Something like [Your Name]@ownerrez.com. In order to do that though, we have to build quite a bit of email functionality around that to handle regular back-and-forth email conversations. At the moment, we only deal with incoming email as it pertains to inquiries. |
cp9293
Registered: 4/18/12
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Re: Own individual email for OwnerRez
Jun 16, 2012 4:52 PM
Can you please still allow for the owner to get the email in their AOL, etc account? Or have the option to receive the email in the inbox, if other owners don't want the duplicate letter? I like to file the emails in my folders. Thanks, |
Michelle J
Registered: 1/6/11
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Re: Own individual email for OwnerRez
Jun 18, 2012 7:47 AM
I'll make sure this is noted down, but I believe that would have to be included. Not all users would want to have their email flow through our system so we'd probably need to include a forward of some kind or allow each user to turn it off. |