Managing email with feedback filter - Feature Requests - Forums

Marina's Edge

Registered: 10/10/12

Managing email with feedback filter May 22, 2013 11:48 PM

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When managing email within OR I would like to filter to only those emails from me that haven't been opened. The feedback filter doesn't include "unopened". If it did I could determine who I needed to follow up with very easily ??

Please add to your product backlog.

Devin

Registered: 12/17/12

Re: Managing email with feedback filter May 23, 2013 7:03 PM

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Thanks for the suggestion. We've added this to our current release, due out this weekend!

Also keep in mind that just because an email doesn't show up as "read" doesn't necessarily mean it has not been read. Not all email clients pass back the email read beacon we use to flag things as read, so its possible for a user to read an email, but the "read" flag not show up.

Thanks again!

-Devin

Marina's Edge

Registered: 10/10/12

Re: Managing email with feedback filter May 23, 2013 9:45 PM

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You guys rock...a software development machine!

Chris Hynes

Registered: 10/19/12

Re: Managing email with feedback filter May 31, 2013 6:41 PM

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We've just pushed an update that adds this. Sorry it took a little longer than expected -- it ended up getting wrapped into a bigger update.

If you go to the email section, the Feedback filter is now a checkbox list. Uncheck "Opened" and "Bounced" and leave "Unknown" selected and you'll get the filtered list of email with unknown statuses.