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Managing email with feedback filter

Replies: 4 - Pages: 1 - Last Reply: May 31, 2013 6:41 PM by: Chris Hynes
Marinas Edge
Registered: 10/10/12
Managing email with feedback filter

When managing email within OR I would like to filter to only those emails from me that haven't been opened. The feedback filter doesn't include "unopened". If it did I could determine who I needed to follow up with very easily ??

Please add to your product backlog.

Devin
Registered: 12/17/12
Re: Managing email with feedback filter

Thanks for the suggestion. We've added this to our current release, due out this weekend!

Also keep in mind that just because an email doesn't show up as "read" doesn't necessarily mean it has not been read. Not all email clients pass back the email read beacon we use to flag things as read, so its possible for a user to read an email, but the "read" flag not show up.

Thanks again!

-Devin

Marinas Edge
Registered: 10/10/12
Re: Managing email with feedback filter

You guys rock...a software development machine!

Chris Hynes
Registered: 10/19/12
Re: Managing email with feedback filter

We've just pushed an update that adds this. Sorry it took a little longer than expected -- it ended up getting wrapped into a bigger update.

If you go to the email section, the Feedback filter is now a checkbox list. Uncheck "Opened" and "Bounced" and leave "Unknown" selected and you'll get the filtered list of email with unknown statuses.

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