Experience the difference of "Elite".

Instead of Legal Agreement, Online Check in

Status: Requested 3 Votes
UstlcRentals
Feb 11, 2022 12:03 AM
Joined Oct, 2021 37 posts

I have so many airbnb guests call me concerned about the legal agreement email.  What if it were fashioned more like an online check in? Where they fill out basic contact info and maybe vehicle type along with whatever else and then check a box that consents to terms...

I think it would be more inviting, less threatening and in turn gain more contact info about the airbnb guests. 

UstlcRentals
Mar 1, 2022 2:21 AM
Joined Oct, 2021 37 posts

I have so many airbnb guests call me concerned about the legal agreement email.  What if it were fashioned more like an online check in? Where they fill out basic contact info and maybe vehicle type along with whatever else and then check a box that consents to terms...

I think it would be more inviting, less threatening and in turn gain more contact info about the airbnb guests. 

UPDATE: I have implemented my own form of this with he language i use on my email template. And so far total success. I'm gathering guests contact info almost every time now and no more worries from the guests. I plan to add more elements but for now the basic email subject saying "online check in" is a win!

Ken T
Mar 1, 2022 11:17 AM
OR Team Member Joined Aug, 2019 939 posts

Be aware that a "check the box" style of form has no legal standing in court, whereas our e-signed rental agreements do comply with the Federal requirements to be accepted as a legally valid and binding contract in the case of a dispute.

https://www.ownerreservations.com/support/articles/renter-legal-agreements#legal

UstlcRentals
Mar 1, 2022 11:53 AM
Joined Oct, 2021 37 posts

Oh yea so I'm definitely leaving the link with the legal agreements for sure I'm just kind of wording the email subjects and a few things throughout the email to make it sound more like an online check-in. And am I glad that I've done such thing because I just had to pull out the legal agreement last night to prove as evidence to Capital One that a guest charge from January was not a fraudulent charge and thank god for section 6!!

Chris L
Mar 7, 2022 2:11 PM
Joined May, 2017 177 posts

I actually think this is kind of ingenious. It's still a legal agreement that they have to read and sign, but by calling it "Online Check-In," it makes it seem far less scary and more like a benefit ot them ("Sign this for YOUR convenience so you can go directly to the property instead of setting up a time to meet us in-person, etc.").

I might actually implement this in my communications with guests!