Experience the difference of "Elite".

Include email address for REPLY

Status: Requested 1 Vote
cp9293
May 14, 2012 2:17 PM
Joined Apr, 2012 393 posts

Hi,

Can you please include the potential customers email address to the REPLY letter (after quote has been sent)? Right now, I have to go back to the original inquiry and look for the email address. Then I have to copy and paste it to the REPLY letter, when I want to send a Followup letter. I like to send the follow up letter, against the original quote, so that they can see what the original quote was.

Due to not having the Followup Letter capability, at this moment, it has become difficult to go through these steps. Not so bad for a couple of letters. However, you have 5 - 10 Followup letters to write, it is very time consuming. At this moment, their email address doesn't even appear anywhere on the letter.

Please provide the email address so that a simple REPLY (after the QUOTE letter to us) can go directly to the guest, as well as us.

Thank you,
Claudia

Michelle J
May 14, 2012 2:50 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Claudia,

Can you be a bit more specific about the email you're sending? Are you ending it from the inquiry area or quote area? I don't follow what you mean.

If I had to guess, it sounds like you're looking for the body of the quote email to show the guest's email address so that it's easy for you to copy/paste from for offline purposes.

-Michelle

cp9293
May 14, 2012 3:39 PM
Joined Apr, 2012 393 posts

Hi Michele,

When I send a quote, a similar letter comes as my copy. A day or two later, I send a Followup Letter. I would hit REPLY (REPLY TO ALL) and then copy and paste my generic letter. However, only MY email comes up. The potential guests email does not come up in the SEND TO(preferable!). But neither does it show up anywhere in the body of the letter. Thus, I have to go back to the original inquiry to copy and paste the email address.

Not sure if I explained it better. Did I?

Claudia

Michelle J
May 14, 2012 3:41 PM
OR Team Member Joined Jan, 2011 582 posts

Yes, that does the trick. I understand what you mean. I'll ask that the email address be added to the quote header information (the block of stuff above the line items in the body).

-Michelle

cp9293
May 14, 2012 3:52 PM
Joined Apr, 2012 393 posts

Thank you. Eventually, it would be better to come in the SEND TO, so the extra step doesn't need to be done. :)

Claudia