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Replies: 3 - Pages: 1 - Last Reply: Aug 6, 2019 4:25 PM by: Paul W
Kara W
Registered: 8/31/17
email resend

I still struggle with some guests not receiving my arrival info email. They sometimes go to a promotions or spam/junk folder but some guests just claim that they didn't receive it. Regardless, I have to re-send perhaps 1-2 per month.
I love that I can check OR to see if it's been opened though.
But I'd love to have the ability to resend the same email within OR. Sometimes I feel like guests don't believe me that it's been sent, and a re-send would show the timestamp/date sent. And would save me a tiny bit of time.
Thanks for the consideration.
Kara

Rich S
Registered: 12/28/18
Re: email resend

@Kara - you might just do this

click emails, filter to name of person, then screenshot copy/paste and forward to the guest with a message like "gee, I'm not sure what's happening, do you see any problems? I'm sending these emails to xyz@gmail.com"

I can't insert an example, but it shows status, timestamp, subject and more. *if* you want to somehow prove to the guest you've been sending, that should be pretty persuasive.

I've had the same experience as you btw - sometimes it's unclear what happened. I think it will usually be the company (or email provider) who is screening for spam beforehand. I've worked with email sending before and that happens.

Paul W
Registered: 6/9/09
Re: email resend

Thanks for the tips and ideas, Rich! That's a great idea.

Email is not a perfect medium by any measure. Deliverability is something we take seriously and we follow a number of best practices to make sure every email gets to the inbox quickly. Lot of things can stand in the way though.

Kara, you can also try joining our Verified Sender program which means our messages are sent with your FROM header in addition to your REPLY-TO header. This may help lend a little more trust to the deliverability side.

Our Verified Sender program is free, however you'll need to configure some things with your domain registrar. You also need to use a private or business email address instead of a Gmail one. In other words, you can do this:

misty@mycabins.com

but not:

misty@gmail.com

This is because you have to own, or be able to control, the domain name so that you can set DNS records in place. This is a technical requirement of being a Verified Sender and it helps with deliverability (not having messages go to the Spam folder).

Contact us by email/ticket if you want to set this up.

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