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Door Lock Automation and Guest Status

Status: Requested 3 Votes
Jan 28, 2021 7:23 PM
Joined Sep, 2019 41 posts

There are a number of partners that are integrated with OR to manage electronic door locks. These door locks and partners all seem to have varying levels of capabilities associated with them that could be beneficial in helping understand the status of guests...

For example... I just found that Brivo (the company we are choosing to manage our door locks) has the ability to notify us the first time the door code is used on the door lock. IE - The guest has checked in. This is a great piece of information to have about the booking and allows us to not only send them triggered emails when they arrive about the property but it also gives us a sense of who is and isn't in house when we need to deal with issues like parking, etc... Brivo also have the ability to notify us if a specific code is used on a door lock. What our vision of this would be is to ask the guest to enter a code - 0000 for example when they have left the property. In effect they use the door lock to let us know that they have checked out. This will help the cleaning team get a jump start on the day activities if the guest has left early... The cleaning and or inspection team could also use the door lock to notify us when a unit is ready for guests.

Our thought here is that the property needs to have a Status Field and the Booking needs to have a Status Field and these fields would/could be managed manually in OR or they could be automated with any number of tools that are out there from the various partners or vendors or via OR workflows as well.

The Property Status might include values of - Occupied, Guest Ready, Needs Cleaning, Clean (Ready for Inspection), etc...
The Booking Status might include values of - Checked In, Checked Out, Pending Arrival

Workflows in OR could potentially handle changes in status... For example when a guest is checked in the property status would changes to occupied. When they checked out it would change to Needs Cleaning
Property Status could be updated by the housekeepers from Needs Cleaning to Clean, Inspectors could then change Clean to Guest Ready, etc... Brivo also has webhooks in their system that could be utilized to send to OR these status updates directly from the door locks themselves.

In the ribbon view of the properties/calendars icons could be placed on the bookings,calendar to show both the property status and the booking status so you could quickly know what was going on.

Food for thought on automating things and knowing status of properties at any given moment in time

Apr 7, 2021 11:01 PM
Joined Sep, 2019 41 posts

Brivo has the ability to send email and SMS - to solve my problem of OR not having booking and/or property status fields might it be possible to actually send to brivo with the Integration of the booking the guest email and phone number? I could then use Brivo to trigger the email or sms I want the guest to get the first time that their code is entered into the door lock.

Paul W
Apr 8, 2021 2:08 PM
OR Team Member Joined Jun, 2009 712 posts

Thanks for posting this. We have some upcoming Door Lock work that is going to update a number of common feature requests, so we'll try to get this into that work.

Valerie - Caroli
Dec 8, 2021 4:42 PM
Joined Mar, 2021 2 posts

I currently use Point Central and am not 100% pleased. Are you having better success with Brivo over Remote Lock? I'm trying to research both and will be making a change very soon. My area has some spots where cell signal and wifi are not so great.