Differing cancellation policy for different dates
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Chuck K
Registered: 10/20/19
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Differing cancellation policy for different dates
Dec 13, 2020 12:16 PM
I stumbled across the fact that Airbnb is now offerng this, and I think it is a great idea. I would very much like to have a stricter cancellation policy during prime periods (like Thanksgiving, Christmas, Spring break, etc) but a looser on during slower periods to potentially attract more bookings. Are there plans to support this within OwnerRez for API-connected listings? And, if so, will that carry-over to direct booking with OR as well? |
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Chris Hynes
Registered: 10/19/12
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Re: Differing cancellation policy for different dates
Dec 14, 2020 10:59 AM
I'm not aware of Airbnb letting you set a different cancellation policy for specific date ranges, other than things they have admin overridden for COVID etc. Not a user accessible, "use policy X for these dates and policy Y for those dates." Can you link over a support article on their side that describes the process? |
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Chuck K
Registered: 10/20/19
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Re: Differing cancellation policy for different dates
Dec 14, 2020 2:59 PM
I went back to the page and it wasn't there. I SWEAR it was there yesterday as I was playing with it on one of our listings. I wonder if it was a new feature that was accidentally released to some SuperHosts then withdrawn? It offered the opportunity to pick a different cancellation policy along with a start and end date. Pretty simple from the owner's viewpoint. |
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Chuck K
Registered: 10/20/19
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Re: Differing cancellation policy for different dates
Dec 15, 2020 10:53 AM
Chris: I found the entry in my browser history but the page now comes up empty. The URL includes "variable-cancellation". I called Airbnb and they said it was a new feature that was released to a limited set of SuperHosts, then pulled back. So, it is coming. Maybe your contacts on the API team have more details or info. |
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Chris Hynes
Registered: 10/19/12
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Re: Differing cancellation policy for different dates
Dec 15, 2020 12:03 PM
Interesting! I haven't seen it on the API side yet, but we'll keep our eyes peeled. We do support the non-refundable discount option already. |