Experience the difference of "Elite".

Different cancellation policies for different periods on the same property

Status: Requested 10 Votes
Xiaoshan F
Sep 28, 2021 10:47 AM
Joined Jan, 2021 5 posts

It would be great to have a feature that we can set different cancellation policies for different periods on the same property. This will help us set a flexible policy on months that we don't mind a cancellation while a strict policy on months that a cancellation can have major financial impact. One prime example is that one guest booked Xmas to New Year and then cancelled two weeks before arrival, at that time, it's very hard to find another guests to book because most of people are done with the holiday trip planning.


Lisa B
Oct 13, 2021 10:13 AM
Joined Apr, 2021 8 posts

Yes I agree, we have different cancellation and payment policies for Spring Break and Christmas and are having difficulties figuring out a way to handle this in OR.

It would be so helpful if we could set these based on Criteria like season or arrival dates.

Ken T
Oct 13, 2021 3:17 PM
OR Team Member Joined Aug, 2019 1325 posts

Unfortunately, since our custom cancellation policy system integrates with Vrbo, we're limited to what they're able to support - and, at the moment, they don't support the ability to set cancellation policies by season. It's on their to-do list though, but no ETA.