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Create trigger for card on file, and/or security deposit scheduled

Status: Requested 7 Votes
Tufan B
Mar 2, 2021 6:39 AM
Joined Oct, 2018 25 posts

I am trying to setup a trigger to send door code only if the customer has a security deposit scheduled or have card on file for certain bookings. So as soon as the security deposit is scheduled, the check-in info can be send. Can we add this feature.

Ken T
Mar 2, 2021 1:29 PM
OR Team Member Joined Aug, 2019 743 posts

I don't think this would be the right way to go about it - in most cases, the security deposit is scheduled as soon as the booking is made. The only time it would be scheduled later is if the initial payment was made by check.

Tufan B
Mar 2, 2021 2:47 PM
Joined Oct, 2018 25 posts

True. This only applies to the bookings that you do not charge directly and paid by the channel after the check-in occurs where the channel does not offer damage deposit and leave it to you. In this case it applies to all my booking.com bookings. And they seem to be the ones who require the deposit most. I just had a unit trashed by one of them and there is no way to recover since they neglected my requests to enter security deposit. I am trying to avoid this by only sending them the door code, after they add a cc for for security deposit.

Tufan B
Mar 2, 2021 4:52 PM
Joined Oct, 2018 25 posts

Creating a trigger like this will ensure that a late night booking.com guest will automatically receive all the info as soon as they put a cc in for the security deposit. That way I do not need to manually monitor and possibly miss sending a guest's door code. So unless it is a very hard thing to add, I see lot's of benefit for all the bookings that does not provide a cc card to the host. (Booking.com started working like airbnb and handling all transactions themselves, it is a win win since they also do not cut a 3% comission on cc fees)

Steve B
Mar 2, 2021 5:56 PM
Joined Feb, 2020 1 post

This is a great feature, I want it too

Ken T
Mar 2, 2021 9:53 PM
OR Team Member Joined Aug, 2019 743 posts

There is a "Card On File" criteria for triggers, so you could do the opposite - not send the email if there is no card.

Tufan B
Mar 2, 2021 10:08 PM
Joined Oct, 2018 25 posts

Yes. Saw that criteria and have been using it, but it will not automatically send the door key when the card info is entered.

Let's say I send the door key at 7th day, I will use the "card on file" criteria to not send it to booking.com customers who does not have a credit card on file. Then I will need a trigger to send it to them when they enter the credit card. I am using the "card on file" criteria to tell them, "We are not sending you the door code until you enter the cc". Then I will have to send it manually as I see that the cc is entered. I am merely trying to automate this with this trigger. Let's say this is a last minute booking at 10pm same day and I am sleeping at that time, they will receive the message that they are not getting the door code by using "card on file" criteria, then they will enter it and I would not know, since I am unavailable and the guest will not be able to receive any door key at that time and will not be able to check-in although they may have entered the cc and now the cc is on file.

Ragip K
Mar 3, 2021 3:17 AM
Joined Dec, 2017 6 posts

I strongly suggest adding this feature.

Chris Hynes
Mar 3, 2021 10:44 AM
OR Team Member Joined Oct, 2012 1348 posts

There's not a trigger event that covers all of those criteria, but instead you can use a days before arrival trigger.

In your example case, set it up to go out 7 days before arrival with the card on file criteria. Then under options, set it to "try to send a missed trigger up until the booking has arrived".

That will tell the system to check every hour after the due date 7 days before arrival, and don't stop trying to send until the arrival date passes. It will then send the first time the criteria matches after they enter the card on file status.

So it's not going to happen exactly when the guest provides the info, but it will fire within the hour.

Tufan B
Mar 3, 2021 5:22 PM
Joined Oct, 2018 25 posts

I did not know that it works like this, that It checks all criteria hourly after the time has passed. If it will send it within the hour, then that's great, booking.com situation will be solved.