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Correct security deposit messages to guests

Status: Requested 1 Vote
Ken L
Oct 19, 2022 6:42 PM
Joined Oct, 2022 4 posts

I want to use this system but I can already see a serious headache coming. All I want to do is put a hold on the guests card but when the guest is taken to the link to fill out their information it tells them that their card will be charged and then they will be refunded. What?

Why in the world is this a thing? The messages should clearly read that there will be a hold and that the hold ends in a certain number of days. I am already having nightmares of guests constantly wanting a refund of their security deposit even though it was just a hold. 

Joel P
Oct 20, 2022 7:49 AM
OR Team Member Joined Oct, 2009 61 posts

Hi Ken,

Check the rules tab on your booking. The text of that page reacts to whatever rules you have configured. In this case, you probably have a booking that is set to use a Refundable type instead of a Hold type security deposit. 

Ken L
Oct 20, 2022 1:14 PM
Joined Oct, 2022 4 posts

I really wish that were the case.

Joel P
Oct 20, 2022 1:55 PM
OR Team Member Joined Oct, 2009 61 posts

Take a look at the rules tab on the specific booking:

If you still can't figure it out, write in to our help desk (help@ownerreservations.com) and we can help you get it sorted.