Experience the difference of "Elite".

Consolidate Email messages and conversations

Status: Requested 3 Votes
Sloanish
Mar 7, 2022 10:22 AM
Joined Jun, 2018 79 posts

Currently one has to look in several areas to see all of the communications with a guest / Inquiry.

Can you please consolidate the conversations so that you can see them all in one place and in a format that is more like an email program (GMail preferred) rather than in a nonstandard OR system?

I think that this is the weakest part of OR. This has come up every time I try and train a new associate in how to use OwnerRez.

Also - it would be good to remove the Header as it takes up a lot of the visible space in the box so that you have to scroll every message to see what is being said. Some toggle on-off images perhaps.


Here are some
https://secure.ownerreservations.com/inbox
with drill down to
https://secure.ownerreservations.com/guests/XXXXXXXXX/conversation

Here are some more
https://secure.ownerreservations.com/bookings/XXXXXXXXX/messages
with drill down to
Email
SMS
Calls
Airbnb

 

And then the Ower Notes which contains a start of a conversation entered at time of booking

"At the time of booking, the guest commented:
may add on an additional 4 -5 people later. let me know how and when to do so."