Experience the difference of "Elite".

Collect Photo ID Option in Rental Agreement

Status: Requested 207 Votes
Chris Hynes
Sep 10, 2021 12:52 PM
OR Team Member Joined Oct, 2012 1348 posts

ID upload is still in the works -- it's part of a much larger renter agreement overhaul to make agreements more powerful, more mobile friendly, and add additional custom field types like files, images, and guest lists.

We're definitely aware of the need, but we want to get it done right.

Deanna Q
Apr 13, 2022 9:58 PM
Joined Feb, 2020 2 posts

The last update we have gotten from OR folks on this by-far most requested feature was 7 months ago.

What is the status now?

by Scott J – Apr 14, 2022 1:37 AM (UTC)

Completely agree.  This feature is very important.  OR already provides owners with the ability to store a signed RA, but having the matching photo ID is extremely important for fighting cc disputes  

Jill D
Apr 13, 2022 10:18 PM
Joined Jan, 2021 1 post

We follow the Jot Form recommendations above and began collecting them ourselves just last week. It's a good temporary stop gap.

Shannon G
Apr 14, 2022 8:44 AM
Joined Jun, 2019 5 posts

Currently, HelloWorks is one of the only secure and legal method in accordance with privacy laws of collecting guest ID.  It provides the host with an audit trail, copy of ID and authentication document validating the ID is not a fake and has not been altered.  A link is provided to the guest and it’s very user-friendly.  HelloWorks is used by governments, landlords, employers and more.  Until OR has an internal solution, I highly recommend HelloWorks,

Stacia and Larry M
Apr 14, 2022 9:18 AM
Joined Feb, 2021 3 posts

We also use HelloWorks. You can send up to 50 forms per month with a free account and after that would have to upgrade. We include a request for ID with a  link to the form in the Archived renter agreement message. Over the ID is submitted we download the files and manually add into OR. Works well for us. BUT would be way better to have something seamless within OR. How about an API with HelloWorks that can pull the documents in if OR can’t build this out? 

Arrive and Thriv
Apr 14, 2022 10:15 AM
Joined Aug, 2020 15 posts

Veriff looks like an interesting option as well.  I’m with everyone…. Even just a way to ask for and save a photo in OR would be my first choice…. API integration with one of these services would be my close second (all we would really need is a verification approval from the services).  And third would be what everyone seems to be doing now which is passively collecting and crossing fingers.  

Looking forward to hearing about the booking flow update that they mentioned last year which would include this request!

Donna M
Apr 14, 2022 10:25 AM
Joined Sep, 2017 26 posts

Thanks for this tip @Anne! I didn't realize that we could upload files there too!  

Dewey Getaway
Apr 14, 2022 11:50 AM
Joined Feb, 2020 49 posts

Has anyone used Persona? Looks like their free plan would work for most of us little guys.

 

Solterra Villas
Apr 14, 2022 12:05 PM
Joined Aug, 2019 10 posts

Just had a look at this and it works great! Thanks for the tip.

GeorgyGirl2020
Apr 14, 2022 1:01 PM
Joined Jun, 2020 6 posts

I wish we did not need any kind of temporary stop gap and we all need it to be seamless and integrated into OR.  I just keep wishing for the feature....hopefully soon.

We follow the Jot Form recommendations above and began collecting them ourselves just last week. It's a good temporary stop gap.

by Jill D – Apr 14, 2022 2:18 AM (UTC)

 

Scott J
Apr 17, 2022 10:51 PM
Joined Mar, 2019 53 posts

Can we please have someone from OwnerRez give us the requested update on the progress of this feature?

Scott J
Apr 22, 2022 12:44 PM
Joined Mar, 2019 53 posts

Still waiting for someone at OwnerRez — Paul, Chris? — to give us an update on this most requested feature, as the last update was 7 months ago. Can we get that update? Thanks!

Solterra Villas
Apr 22, 2022 12:48 PM
Joined Aug, 2019 10 posts

I signed up last week and it seems like to does the job of collecting ID and confirming the person against the ID provided. Just using the free version right now.

Arrive and Thriv
Apr 22, 2022 4:29 PM
Joined Aug, 2020 15 posts

I signed up last week and it seems like to does the job of collecting ID and confirming the person against the ID provided. Just using the free version right now.

Persona?

Solterra Villas
Apr 22, 2022 4:33 PM
Joined Aug, 2019 10 posts

Sorry, yes, Persona. I was trying to respond to the above comment.

Our Maui Condos
Apr 22, 2022 4:38 PM
Joined Dec, 2018 2 posts

Solterra Villas. You signed up for what and can receive ID?

CWV
Apr 22, 2022 4:43 PM
Joined Nov, 2019 40 posts

Here's the link to my form, https://form.jotform.com/212223102923036.  I have it linked in my rental agreement and booking confirmation emails.

by Anne – Dec 28, 2021 5:02 PM (UTC)

Thanks, Anne,  We use Jotform also but yours is much nicer looking.  Was it one of their templates or did you create it?  Would love to get our looking like this!

Anne
Apr 22, 2022 4:59 PM
Joined Jul, 2021 7 posts

Here's the link to my form, https://form.jotform.com/212223102923036.  I have it linked in my rental agreement and booking confirmation emails.

by Anne – Dec 28, 2021 5:02 PM (UTC)

Thanks, Anne,  We use Jotform also but yours is much nicer looking.  Was it one of their templates or did you create it?  Would love to get our looking like this!

by CWV – Apr 22, 2022 8:43 PM (UTC)

I created it myself.  It's super easy to do in Jotform.  Before signing up for OR, I did all my Rental Apreements in Jotform too.  I have another Jotform form that I use for service animals.

Solterra Villas
Apr 22, 2022 5:07 PM
Joined Aug, 2019 10 posts

Withpersona.com

Wayne P
May 8, 2022 12:06 PM
Joined Feb, 2022 1 post

Hey Chris,

Any updates on ID collection?

TIA,

Wayne

B&B
May 8, 2022 4:11 PM
Joined Feb, 2022 1 post

Based on the recommendations found here I just signed up for 

Withpersona.com and it works great and looks good too.