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Collect Photo ID Option in Rental Agreement

Status: Released 225 Votes
Shawn H
Aug 25, 2022 6:31 PM
OR Team Member Joined Aug, 2021 54 posts

The custom field file format option has been released!

The File format option can be used for all custom field types, but only Booking type custom fields can be shown to guests on checkout/quote acceptance or rental agreement signing. If you select "file" as the format, you can also show this field during the checkout process to capture a file upload (e.g., JPG, PNG, PDF) from the guest.

Only the file name will be rendered using the custom field code. No image or thumbnail is available to show back to the guest. This is for security purposes at this time. You can insert the field code into the rental agreement or messaging template to remind them that they have uploaded "X" file name as part of the process.

Learn more here:

Scott J
Jun 13, 2021 3:38 PM
Joined Mar, 2019 71 posts

What’s the current status on this feature?

Debbie K
Jul 5, 2021 7:40 PM
Joined Jul, 2021 1 post

Have y'all been able to add this feature yet?

Melissa H
Jul 17, 2021 3:16 PM
Joined Jul, 2021 1 post

Any update on this???

CWV
Aug 11, 2021 5:43 PM
Joined Nov, 2019 48 posts

We put a link to Jotform in our OR rental agreement. Jotform opens in a new window. Guest uploads DL photo (multiple ways to do this is offered by Jotform) which gets emailed to us. We save this image in the files tab of the reservation. A lot of steps but get the job done.
What I really wish for is an activity log for a reservation. So, If someone switches dates or properties there is a log of what was done. We have multiple people taking calls and working on reseravations. I history of past activity would be really helpful.

Scott J
Sep 9, 2021 1:58 PM
Joined Mar, 2019 71 posts

This is by far the most requested feature and, Paul W, back in March you acknowledged that its importance to your customers. Since then, I and several others have requested an update on this.

Ken has indicated that a third party verification solution is in the works instead, which is not the requested solution.

All we want is a simple means for guests to upload photos of their IDs. Can you please provide us with an update on this?

Chris Hynes
Sep 10, 2021 12:52 PM
OR Team Member Joined Oct, 2012 1375 posts

ID upload is still in the works -- it's part of a much larger renter agreement overhaul to make agreements more powerful, more mobile friendly, and add additional custom field types like files, images, and guest lists.

We're definitely aware of the need, but we want to get it done right.

sunchic vacation
Sep 20, 2021 11:01 AM
Joined May, 2021 9 posts

Voting for this feature. Might be easier to capture addtional Adult names and their IDs in a separate message to guests after they signed to avoid delays, but would like the ability for the addtional name/photo ID captures as well.

Lorie T
Oct 26, 2021 5:46 PM
Joined Apr, 2021 1 post

Please add this feature

Sloanish
Dec 15, 2021 3:25 PM
Joined Jun, 2018 87 posts

Add this and
Also, consider adding an address verification API.
Groups like Melissa provide this.
I went through my rental this year and 14 had bad addresses uploaded by guests.
Tremendous potential for fraud here.

Anne
Dec 28, 2021 11:45 AM
Joined Jul, 2021 7 posts

Like others noted, I am using Jotform to collect ID images and selfies of guests holding their IDs with a link in my OR rental agreement.  I was using Jotform for all of my rental agreements (prior to OR) with great success.  I'm no super techie but maybe an integration with Jotform would do the trick?

Aunger Vacation
Dec 28, 2021 11:55 AM
Joined Apr, 2021 28 posts

Would it be possible to share an example of how you did this? 

Victoria H
Dec 28, 2021 12:01 PM
Joined Oct, 2020 5 posts

Like others noted, I am using Jotform to collect ID images and selfies of guests holding their IDs with a link in my OR rental agreement.  I was using Jotform for all of my rental agreements (prior to OR) with great success.  I'm no super techie but maybe an integration with Jotform would do the trick?

by Anne – Dec 28, 2021 4:46 PM (UTC)

So Anne are you in possession of the IDs? I'm trying to avoid being in possession of someone's ID which is why I'm trying this stripe out.

Anne
Dec 28, 2021 12:02 PM
Joined Jul, 2021 7 posts

Here's the link to my form, https://form.jotform.com/212223102923036.  I have it linked in my rental agreement and booking confirmation emails.

Victoria H
Dec 28, 2021 12:02 PM
Joined Oct, 2020 5 posts

Like others noted, I am using Jotform to collect ID images and selfies of guests holding their IDs with a link in my OR rental agreement.  I was using Jotform for all of my rental agreements (prior to OR) with great success.  I'm no super techie but maybe an integration with Jotform would do the trick?

by Anne – Dec 28, 2021 4:46 PM (UTC)

So Anne are you in possession of the IDs? I'm trying to avoid being in possession of someone's ID which is why I'm trying this stripe out.

Anne
Dec 28, 2021 12:07 PM
Joined Jul, 2021 7 posts

Victoria,

I've been downloading them out of Jotform (delete them from there afterwards), and upload the files to the Files section of that booking, then delete the files from my computer.  Hope this makes sense.  It's not perfect but the best solution that I've been able to come up with for now.

Aunger Vacation
Dec 28, 2021 12:11 PM
Joined Apr, 2021 28 posts

Thanks for sharing really love the community of OwnerRez

Anne
Dec 28, 2021 12:14 PM
Joined Jul, 2021 7 posts

You bet!  Teamwork makes the dream work!

GeorgyGirl2020
Dec 28, 2021 12:21 PM
Joined Jun, 2020 7 posts

This is super duper nice of you to share.

Since I am very tech limited....

would you please be very specific

and share a step by step process on how to integrate this JotForm request within 

a standard Agreement that is sent out by OR automatically to every booking, 

.....or another way through OR.

Such as: ( step by step ) 

1. Go to JotForm.com and sign up for free account

2. Go To Templates on left 

3. Go to file upload form

4.  etc etc

5. Copy link and add / insert into legal agreement form 

^^^ if the above is correct / just an example ****

 

THANKS A BUNCH !!!

 

Solterra Villas
Dec 28, 2021 12:21 PM
Joined Aug, 2019 10 posts

I have also been using Jotform, but I like the idea of adding to the OR profile. Thanks

Aunger Vacation
Dec 28, 2021 12:25 PM
Joined Apr, 2021 28 posts

Question and thank you so much for sharing, what sort of email or request are you saying to guests to ask them to complete it. All the platforms and security companies tell every one to be super careful about links to websites etc.