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Cancellations & Security Deposits

Status: In Development 2 Votes
Ken T
Jan 23, 2023 11:05 AM
OR Team Member Joined Aug, 2019 1021 posts

Yes, this is a known issue that is considered to be a bug.  We're making changes to how this works.

Chuck K
Jan 22, 2023 4:03 PM
Joined Oct, 2019 67 posts

When a booking is cancelled prior to the arrival date, why not automatically cancel, or release if appropriate, the security deposit hold? Or at least present that as an option.

 

Recently had one where AirBNB cancelled it. Did not give it a thought until the guest contacted me really upset there was a hold placed on his CC.

Seems to be it makes sense. At a bare minimum, some type of notification to the host?

Maybe, for these situations where a security deposit is being held for a canceled reservation OR can  send an alert or have something displayed in the system to catch the attention of the host? 

 

Chuck

Ken T
Jan 23, 2023 11:05 AM
OR Team Member Joined Aug, 2019 1021 posts

Yes, this is a known issue that is considered to be a bug.  We're making changes to how this works.