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Cancellation Policy visible on Hosted Websites

Status: Planned 2 Votes
Jan 18, 2023 1:48 PM
Joined Jan, 2020 140 posts

We utilize the Hosted Website option for our direct booking site. Frustratingly the cancellation policy does not pull in along with all other property-specific details, amenities, etc. and I was told by OR support that its not possible to have it visible on the property pages of the site. I could manually copy/paste my current policies into a custom page, listing the properties each one applies to -- however this is a clunky way for guests to access this information AND it would not auto-update when my policy changes. I'd love to see it added in to the details and data pulled into the individual property pages on hosted websites. 

Shawn H
Jan 19, 2023 12:16 PM
OR Team Member Joined Aug, 2021 170 posts

Hi Alece - the cancellation policy does appear on the hosted site if your rate (seasons) calendar is visible. Looks like you all have that hidden. We can look at breaking the cancellation policy out at some point to show somewhere, even if the rate calendar is hidden.


Jan 19, 2023 12:57 PM
Joined Jan, 2020 140 posts

Hey Shawn, thanks for that workaround (Ken was unaware). Strange that the rate calendar would need to be visible in order for the cancellation policy to be. Would love to see those items separated out as individual options to select!

Ken T
Jan 20, 2023 4:17 PM
OR Team Member Joined Aug, 2019 1324 posts

I've talked to Engineering and they agree, this needs improvement.