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Automatic reviews for Airbnb?
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Status: Released 24 Votes
Shawn H
Jan 9, 2022 11:21 AM
OR Team Member Joined Aug, 2021 54 posts

Is this fully released and available now or still in testing? 

Hello! Airbnb Automatic 5-Star Reviews is already released and available now but a couple other Airbnb review enhancements are coming in the future. One should be out pretty soon and that is support for a handful of field codes for Review Templates. You can find Auto Reviews under CRM > Reviews > Host Reviews. Enjoy!

DesertCompass
Jan 9, 2022 11:14 AM
Joined Apr, 2021 12 posts

Is this fully released and available now or still in testing? 

Shawn H
Jan 9, 2022 11:16 AM
OR Team Member Joined Aug, 2021 54 posts

Great to have the Automatic review rolled out, please can we have one small tweak please can we have it so that you can put the guests name as a variable in the templates its nice to call the guest out by the first name in a review. 

The next one is could you put a flag in the booking that says something like "automatic review enabled or will be review" in ones that will be. in ones that will not be "automatic review disabled" 


Thanks much. 

Hello! This enhancement is already in the works for a handful of field codes. Support for those field codes should be out in the near future. There's another enhancement for Airbnb reviews that we'll be bringing in the future as well. At that time, we'll mark this Feature request "Released".

Shawn H
Jan 9, 2022 11:21 AM
OR Team Member Joined Aug, 2021 54 posts

Is this fully released and available now or still in testing? 

Hello! Airbnb Automatic 5-Star Reviews is already released and available now but a couple other Airbnb review enhancements are coming in the future. One should be out pretty soon and that is support for a handful of field codes for Review Templates. You can find Auto Reviews under CRM > Reviews > Host Reviews. Enjoy!

Aunger Vacation
Jan 9, 2022 11:29 AM
Joined Apr, 2021 28 posts

Thanks very much the field code variables would be excellent please keep us updated. thanks much.

Michele W
Jan 9, 2022 11:40 AM
Joined Sep, 2018 38 posts

Question? How many days after he guest has departed does the Auto response get posted? 

Aunger Vacation
Jan 9, 2022 11:41 AM
Joined Apr, 2021 28 posts

You can set it from 1 up to 14 days 

Michele W
Jan 9, 2022 11:57 AM
Joined Sep, 2018 38 posts

Thanks! 

Michael D
Jan 9, 2022 12:12 PM
Joined Oct, 2019 35 posts

If we have multiple templates will the system rotate through them? Don't want every review to be the same.

Aunger Vacation
Jan 9, 2022 12:14 PM
Joined Apr, 2021 28 posts

Looks like it can be random off of the templates or one template 

Michael D
Jan 9, 2022 12:21 PM
Joined Oct, 2019 35 posts

What I want is to create 5, or so, templates with variables in them. Then the system would automatically rotate through them for each guest. Is that what you're saying?

Michele W
Jan 9, 2022 12:31 PM
Joined Sep, 2018 38 posts

You can create multiple templates. But at this time does not include "Fields" as of yet. Here is an example of multiple templates. 

Michael D
Jan 9, 2022 2:28 PM
Joined Oct, 2019 35 posts

Thanks. But, will the system automatically rotate through the templates, or are the multiple templates just for my convenience to manually select from?

Michael D
Jan 9, 2022 2:29 PM
Joined Oct, 2019 35 posts

I can wait for the variables to be finished. I currently use Hospitality for the review processing now. I'd prefer to just have one system but I have a solution so I can wait.

Michele W
Jan 9, 2022 2:36 PM
Joined Sep, 2018 38 posts

They will rotate without manaully having to do anything. One thing to keep in mind, you can set the deliver between 1 and 14 days. Something you need to think about. We set ours at 5 days, to give our staff plenty of time to clean then give us a report back. 

Joel P
Jan 9, 2022 3:14 PM
OR Team Member Joined Oct, 2009 61 posts

Thanks. But, will the system automatically rotate through the templates, or are the multiple templates just for my convenience to manually select from?

The system will randomly select one of your configured templates. This is not like rotating through them sequentially. You could see the same template twice in a row, though that becomes less likely with more templates.

Michael D
Jan 10, 2022 8:56 AM
Joined Oct, 2019 35 posts

Thanks. But, will the system automatically rotate through the templates, or are the multiple templates just for my convenience to manually select from?

The system will randomly select one of your configured templates. This is not like rotating through them sequentially. You could see the same template twice in a row, though that becomes less likely with more templates.

by Joel P – Jan 9, 2022 8:14 PM (UTC)

Perfect. Do you have a timeline on when the variables will be implemented?

Shawn H
Jan 10, 2022 9:34 AM
OR Team Member Joined Aug, 2021 54 posts

It's included in the next release but that date isn't set yet. Pretty soon though. Keep an eye out for the mention in the latest updates!

David & Lisa C
Jan 10, 2022 3:14 PM
Joined Nov, 2021 1 post

Thanks for the automatic 5 star review for Airbnb. Our ?s as we are new to OwnerRez AND Airbnb are: If we create a trigger for the host review to go out in say, 3 days post departure, do we still fill out the Public and Private review section, or does one override the other? It looks as though the Automatic review is not public, but not sure as this will be our first for the new year. Should we exclusively use the OR site to send reviews now, or still post them through Airbnb? Thanks!

Shawn H
Jan 17, 2022 6:57 PM
OR Team Member Joined Aug, 2021 54 posts

Thanks for the automatic 5 star review for Airbnb. Our ?s as we are new to OwnerRez AND Airbnb are: If we create a trigger for the host review to go out in say, 3 days post departure, do we still fill out the Public and Private review section, or does one override the other? It looks as though the Automatic review is not public, but not sure as this will be our first for the new year. Should we exclusively use the OR site to send reviews now, or still post them through Airbnb? Thanks!

Hi David & Lisa! Automatic 5-Star Reviews don't need the traditional "Trigger", rather you just set 'Days After Departure' in the settings of the Automatic 5-Star Reviews. For auto reviews, there will not be anything to enter or entered on your behalf for the private review section. If you'd like to leave private feedback, you'll need to do that manually and submit the review yourself, which will override the auto review. If you write one manually, it will not be "shown" until the guest has also written a review or 14 days since departure has passed, whichever is sooner. Since you have auto reviews turned on and configured for the 3 days after departure, I'd recommend you use OwnerRez to handle your Airbnb reviews going forward, so the auto ones will do their thing, and then you do it manually if you ever need or want to. We also have some further enhancements coming out around Airbnb reviews this year, getting used to doing it now in OR will be beneficial. Let us know if you have any further questions!

-Shawn

P.S. Be sure to check out the field codes you can now add to enhance your auto review templates!