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Auto 5 star reviews fields

Status: Requested 1 Vote
Joel P
Jan 6, 2023 1:36 PM
OR Team Member Joined Oct, 2009 66 posts

As Ken stated, we explicitly restricted the fields that could be used in automatic reviews due to the inability to correct them once submitted.

However, I can see how some custom fields such as those on a property might be less risky than those on a booking. We'll keep this feature request open and revisit if there is enough interest.

Michael D
Jan 5, 2023 5:46 PM
Joined Oct, 2019 42 posts

Would like to have more fields to insert in the auto reviews. For me, they could all be the custom property fields.

For example - We have properties on an island and in a city. Therefore, I have a custom field called qualifier for "on" or "in". This makes the grammar correct when I mention propertyname in city or on island.

Ken T
Jan 6, 2023 1:15 PM
OR Team Member Joined Aug, 2019 1021 posts

Because reviews can be transmitted to listing channels automatically (e.g. Vrbo), and cannot be edited once submitted, we have decided it is simply too risky to allow the use of custom field codes in automatic reviews.

Joel P
Jan 6, 2023 1:36 PM
OR Team Member Joined Oct, 2009 66 posts

As Ken stated, we explicitly restricted the fields that could be used in automatic reviews due to the inability to correct them once submitted.

However, I can see how some custom fields such as those on a property might be less risky than those on a booking. We'll keep this feature request open and revisit if there is enough interest.

Michael D
Jan 6, 2023 1:49 PM
Joined Oct, 2019 42 posts

OK, I guess? You can create any field in Hospitable, which we still use for auto reviews and initial inquiry responses. Not sure why that would be so much riskier than doing/allowing similar. I think I understand the concern for some, if not most, of the property/financial fields but not the custom fields I would create.