Experience the difference of "Elite".

Allow email/triggers to be set by hours or days and also send SMS

Status: Released 6 Votes
Paul W
Jul 22, 2020 1:10 PM
OR Team Member Joined Jun, 2009 712 posts

Just wanted to drop a quick note here... This is finished now (through dev) and in testing as I write this. Probably out live by end of August. 😉

Paul W
Jul 23, 2020 9:10 AM
OR Team Member Joined Jun, 2009 712 posts

Make sure to read this:
https://www.ownerreservations.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight

Michael D
Apr 24, 2020 3:57 PM
Joined Oct, 2019 35 posts

It would be very useful to have the ability to set the send criteria by hours or days.

for example - I currently send an email with the lock code a day before and then a reminder 2 hours before arrival. For the 2 hour reminder, I send both email and SMS.
I also like my emails to arrive mid-morning or mid-afternoon so as to get to the guests outside of the normal rush times for other emails/work obligations.

Chris Hynes
Apr 24, 2020 7:30 PM
OR Team Member Joined Oct, 2012 1354 posts

Yep, we've been planning on both of these things for a long time and actually had them slated to start development this month, but they got bumped by COVID :-/ The eternal story.

Definitely on the near term schedule and you'll hear more as we get closer, but no firm ETA on them yet.

Brendan C
Apr 27, 2020 9:34 PM
Joined Nov, 2019 16 posts

This would be a HUGE benefit!! I look forward to the rollout.

CWV
May 6, 2020 3:51 PM
Joined Nov, 2019 40 posts

It would be wonderful to be able to trigger the lockbox code a few hours before checkin.

Ellen E
May 12, 2020 1:05 PM
Joined Feb, 2020 11 posts

So, I was trying to set up a trigger for an email to go out one day before they are due to check out. Is that not possible?

Lydia B
May 12, 2020 2:10 PM
Joined May, 2019 159 posts

If you go to your Trigger settings, the second line, labeled "time" gives you the option of choosing "after" or "before" - and then you can choose "booking has departed".

Ellen E
May 12, 2020 2:24 PM
Joined Feb, 2020 11 posts

Got it! Thanks!

Tim
Jul 22, 2020 12:14 PM
Joined Oct, 2018 28 posts

Ditto on this! I want to send email to a SMS gateway but I don't want guests receiving text messages at 3am!!!

Paul W
Jul 22, 2020 1:10 PM
OR Team Member Joined Jun, 2009 712 posts

Just wanted to drop a quick note here... This is finished now (through dev) and in testing as I write this. Probably out live by end of August. 😉

Sheila F
Jul 22, 2020 1:14 PM
Joined Jan, 2018 6 posts

Awesome! This'll be a great update!

Michael D
Jul 22, 2020 4:13 PM
Joined Oct, 2019 35 posts

Perfect thanks. Looking forward to it.

Paul W
Jul 23, 2020 9:10 AM
OR Team Member Joined Jun, 2009 712 posts

Make sure to read this:
https://www.ownerreservations.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight