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Allow email/triggers to be set by hours or days and also send SMS

Replies: 7 - Pages: 1 - Last Reply: May 12, 2020 2:24 PM by: Ellen E
Michael D
Registered: 10/19/19
Allow email/triggers to be set by hours or days and also send SMS

It would be very useful to have the ability to set the send criteria by hours or days.

for example - I currently send an email with the lock code a day before and then a reminder 2 hours before arrival. For the 2 hour reminder, I send both email and SMS.
I also like my emails to arrive mid-morning or mid-afternoon so as to get to the guests outside of the normal rush times for other emails/work obligations.

Chris Hynes
Registered: 10/19/12
Re: Allow email/triggers to be set by hours or days and also send SMS

Yep, we've been planning on both of these things for a long time and actually had them slated to start development this month, but they got bumped by COVID :-/ The eternal story.

Definitely on the near term schedule and you'll hear more as we get closer, but no firm ETA on them yet.

Brendan C
Registered: 11/7/19
Re: Allow email/triggers to be set by hours or days and also send SMS

This would be a HUGE benefit!! I look forward to the rollout.

Coastal Waves V
Registered: 11/21/19
Re: Allow email/triggers to be set by hours or days and also send SMS

It would be wonderful to be able to trigger the lockbox code a few hours before checkin.

Ellen E
Registered: 2/5/20
Re: Allow email/triggers to be set by hours or days and also send SMS

So, I was trying to set up a trigger for an email to go out one day before they are due to check out. Is that not possible?

Lydia B
Registered: 5/8/19
Re: Allow email/triggers to be set by hours or days and also send SMS

If you go to your Trigger settings, the second line, labeled "time" gives you the option of choosing "after" or "before" - and then you can choose "booking has departed".

Ellen E
Registered: 2/5/20
Re: Allow email/triggers to be set by hours or days and also send SMS

Got it! Thanks!

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