Experience the difference of "Elite".

Add a Guest Login Portal for guests to view their reservation details (folio, check-in/out dates, party size, billing, etc.)

Status: Planned 20 Votes
Scott W
Nov 1, 2022 12:08 PM
Joined Jul, 2020 4 posts

I frequently have guests (upcoming and past reservations) contact me to request details of their booking information.  Just like any travel accommodation booking site, this feature would allow guests to login to their travel profile account and view details of their booking.  

Tim K
May 26, 2023 12:32 PM
Joined Jul, 2017 66 posts

I never thought about this until seeing your post. Like many STR's we take two payments months apart. Even though we send out payment reminders via OR with amounts and instructions, I still regularly get guests contacting me to ask how much they owe. Sometimes before my reminders go out, sometimes after (I guess they don't read). 

It would be nice if there was a way to have guests access their reservation...but I guess that might require them to create an account and login....and they'd need to know where to find this site (would it be on ownerrez's site....they wouldn't know that).

Maybe instead of a login and an account, there could be a widget/plugin we could insert on our own sites. Kind of like how online retailers let you shop as a guest and you can find your order later by entering an order number and last name. Guests probably don't know their ORB# but it could be a search based on guest last name and check in date. When they entered that it would bring up a select amount of info.....previous payments, balance due, payment link or instructions, etc.

I'm all for it, but maybe a lot of challenges to create it though.

Thomas P
Jun 5, 2023 11:32 AM
Joined Apr, 2023 8 posts

That is a great idea. It would be also nice to have the widget that goes with it for the website so a guest could easily "log in" to see their reservation details, communications, invoices...