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Ability to re-arrange triggered emails in the queue

Status: Requested 3 Votes
Val Rogers
Nov 13, 2019 6:08 PM
Joined Oct, 2016 31 posts

I have about 5 standard scheduled (triggered) emails for each booking. When I look at the Email tab on the booking, I can see all of the scheduled emails, but they are not in chronological order in the display. (I think they are showing up in the order that the triggers were created or last modified, perhaps?)

It would be so great if we could go to the Triggers page and drag them into the order that we would want them to show up in the display for each booking. It would be easier for us to be able to quickly scan the page to be sure all of the correct emails were scheduled to send in the right order.

Ken T
Nov 14, 2019 1:24 PM
OR Team Member Joined Aug, 2019 899 posts

Yeah, that would make sense. I've referred this over to the engineers to see what would be involved.

Rich S
Nov 16, 2019 2:48 PM
Joined Dec, 2018 299 posts

@Val Rogers - I get around this with a simple workaround, just rename your email templates to start with a dot and then a letter/number.

The list is sorted alphabetically, so my list looks like

.a1 Thanks for Booking
.a2 Action Needed - Please sign rental agreement
.b1 12 days before arrival
.c1 Day before arrival
...
.h1 Hope you enjoyed your stay !!