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VRBO API OR Integration issue with booking

Replies: 2 - Pages: 1 - Last Reply: Aug 13, 2020 10:30 AM by: Chris Hynes
Derek d
Registered: 1/6/19
VRBO API OR Integration issue with booking

I am newly integrated with vrbo. I just had a booking come through on vrbo and it is showing as reserved. however, I haven't received payment on OR, no rental contract completed, no guest information on OR, the booking says there is no API integration on that booking.
On Vrbo is says the guest paid but the taxes are missing...
Not sure what is going on. I was going to contact integration at vrbo tomorrow but was hoping one of you knew what was going on?
Thanks!

Chris Hynes
Registered: 10/19/12
Re: VRBO API OR Integration issue with booking

We talked about this via support tickets but I just wanted to post the solution here for future questioners... The issue was that it was a platform booking, not via API. This can happen from sending a quote to the guest using the Vrbo App. Vrbo has a bug where if you send a quote it'll make a platform booking instead of sending it through API. They do not currently support sending quotes when you're API connected.

More on this at the second to last Restrictions bullet on this page: https://www.ownerreservations.com/support/articles/channel-management-api-integrations-homeaway

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