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Update language in {BBINFO}

Chuck K
Jun 13, 2020 1:55 PM
Joined Oct, 2019 53 posts

Hello!

Since all works great I don't always pay attention to these things. But, noticed that the text in BBINO refers to travel insurance and says:

"If you'd like to purchase travel insurance for your booking, you must do so today (the day of initial booking). Travel insurance costs 7% of the total trip cost. You can read more about it or purchase a policy here."

With the addition of a more costly CFAR option, this should be updated to at least say something like:

"If you'd like to purchase travel insurance for your booking, you must do so today (the day of initial booking). Travel insurance costs 7% - 9% of the total trip cost, depending on the policy selected. You can read more about it or purchase a policy here."

Chuck

Lydia B
Jun 13, 2020 2:43 PM
Joined May, 2019 159 posts

Agree on the suggested change of "7%-10%" (I think it's 9.8% but close enough).

Would also point out that, depending on how far in advance the reservation is made, it will not say "the day of initial booking". If arrival is more than 30 days away, it will give a date which is 30 days before arrival - but, this is only for regular travel insurance. If the booking was made > 30 days before arrival, but you insert that BBINFO field in something sent within 30 days, it will not mention insurance at all.

Unfortunately, CFAR can only be purchased during the first 14 days after a booking so we might need to change the wording to include something about that, too.

Paul W
Jun 14, 2020 9:24 AM
OR Team Member Joined Jun, 2009 712 posts

Yes, an important change. Thanks for the nudge.

Lori & Matt
Sep 24, 2020 11:02 AM
Joined Jul, 2016 2 posts

I still don't see the update in the wording for CFAR. Not sure if I'm missing something.

Jerry O
Sep 25, 2020 11:25 AM
Joined Jul, 2020 5 posts

Is there anywhere to modify this information ourselves?

Ken T
Sep 25, 2020 12:43 PM
OR Team Member Joined Aug, 2019 847 posts

No, that is automatically generated by the system.

Lori & Matt
Sep 25, 2020 1:23 PM
Joined Jul, 2016 2 posts

Can you add the wording for the CFAR insurance as well then?

Chris Hynes
Sep 26, 2020 9:56 AM
OR Team Member Joined Oct, 2012 1358 posts

Yes, we have a fix for this in testing, will go out sometime next week.

Chris Hynes
Oct 14, 2020 8:56 AM
OR Team Member Joined Oct, 2012 1358 posts

The fix has been released (last week), along with a ton of other stuff: https://www.ownerreservations.com/support/articles/update-2020-10-13