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Update language in {BBINFO}

Replies: 9 - Pages: 1 - Last Reply: Oct 14, 2020 8:56 AM by: Chris Hynes
Chuck K
Registered: 10/19/19
Update language in {BBINFO}

Hello!

Since all works great I don't always pay attention to these things. But, noticed that the text in BBINO refers to travel insurance and says:

"If you'd like to purchase travel insurance for your booking, you must do so today (the day of initial booking). Travel insurance costs 7% of the total trip cost. You can read more about it or purchase a policy here."

With the addition of a more costly CFAR option, this should be updated to at least say something like:

"If you'd like to purchase travel insurance for your booking, you must do so today (the day of initial booking). Travel insurance costs 7% - 9% of the total trip cost, depending on the policy selected. You can read more about it or purchase a policy here."

Chuck

Lydia B
Registered: 5/8/19
Re: Update language in {BBINFO}

Agree on the suggested change of "7%-10%" (I think it's 9.8% but close enough).

Would also point out that, depending on how far in advance the reservation is made, it will not say "the day of initial booking". If arrival is more than 30 days away, it will give a date which is 30 days before arrival - but, this is only for regular travel insurance. If the booking was made > 30 days before arrival, but you insert that BBINFO field in something sent within 30 days, it will not mention insurance at all.

Unfortunately, CFAR can only be purchased during the first 14 days after a booking so we might need to change the wording to include something about that, too.

Paul W
Registered: 6/9/09
Re: Update language in {BBINFO}

Yes, an important change. Thanks for the nudge.

Lori & Matt
Registered: 7/4/16
Re: Update language in {BBINFO}

I still don't see the update in the wording for CFAR. Not sure if I'm missing something.

Jerry O
Registered: 7/15/20
Re: Update language in {BBINFO}

Is there anywhere to modify this information ourselves?

Ken T
Registered: 8/7/19
Re: Update language in {BBINFO}

No, that is automatically generated by the system.

Lori & Matt
Registered: 7/4/16
Re: Update language in {BBINFO}

Can you add the wording for the CFAR insurance as well then?

Chris Hynes
Registered: 10/19/12
Re: Update language in {BBINFO}

Yes, we have a fix for this in testing, will go out sometime next week.

Chris Hynes
Registered: 10/19/12
Re: Update language in {BBINFO}

The fix has been released (last week), along with a ton of other stuff: https://www.ownerreservations.com/support/articles/update-2020-10-13

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