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Trouble uploading a rental agreement ("error converting document")

Janice T
Aug 18, 2017 5:19 PM
Joined Mar, 2016 62 posts

I get an "error converting document" message when trying to upload a rental agreement from a MS Word document. The file type I'm trying to upload is a .docx as is required. What other issues should I check for in my document that may be causing this problem?

Chris Hynes
Aug 18, 2017 5:53 PM
OR Team Member Joined Oct, 2012 1396 posts

Can you email the document to support@ownerreservations.com? I'll have a look.