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Tripadvisor inquires getting number of people incorrect

BlueMtnCabins
Aug 6, 2017 9:37 AM
Joined Jun, 2016 993 posts

Noticed my last 2 TA inquiries:
1. was 8 adults and 4 children on TA - showed up as 8 adults and 8 children on OR; created rule violation
2. was 6 adults and 4 children on TA, showed on OR as 6 adults and 6 children, created rule violation

Chris Hynes
Aug 6, 2017 10:09 AM
OR Team Member Joined Oct, 2012 1349 posts

Thanks for the heads up! Looks like TA finally added adults/children into the email instead of just the guests which they had before.

We'll get our parser updated to handle the new format and a hotfix out shortly.

BlueMtnCabins
Aug 6, 2017 10:59 AM
Joined Jun, 2016 993 posts

Actually one was TA one was FK with same issue but tgey probably use same setup

Chris Hynes
Aug 6, 2017 12:53 PM
OR Team Member Joined Oct, 2012 1349 posts

Yep, they both use the same format.

The hotfix for this is now released.