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Tracking Booking Referrals

Replies: 3 - Pages: 1 - Last Reply: Oct 23, 2018 7:44 AM by: BlueMtnCabins
David S
Registered: 9/17/18
Tracking Booking Referrals

Is there a way that I can add a custom field to the booking process that contains a dropdown list can be chosen from to track referrals?

Ideally this would be on the front-end and allow guests to do so when sending an inquiry or making a booking but even if only accessible from the bank end would suffice for my purposes.

Along those lines - what report would then show that information over X period of time?

Chris Hynes
Registered: 10/19/12
Re: Tracking Booking Referrals

The way we do this is called the "listing site". That is available on inquiries and bookings in the Info tab. You'll get a list of the built in sites, and then in Settings > Channels you can add custom sources which will also show in the list.

That won't be selectable by the guest on checkout, but it will be prepopulated for inquiries/bookings through listing sites. If you've got guests coming through hosted websites or book now widgets, you can also set custom sites there.

To get a report, look at the Inquiry/Booking Volume or Listing Site Performance reports in the Reports section, under Analysis and Statistics in the top right.

For a free-form box like "where did you hear about us?" where the guest can type something in, you could add a custom field on reservation: https://www.ownerreservations.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance -- but since it's just freeform, you won't be able to do an report over time on that data.

Registered: 6/6/16
Re: Tracking Booking Referrals

I use freeform box and it works quite well

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