Taking credit card numbers vs. invoicing and having them fill it out?
Floridaloha Nanc
Registered: 3/13/16
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Taking credit card numbers vs. invoicing and having them fill it out?
Apr 14, 2016 8:12 PM
OK, so I've come to that critical moment when I actually have to bill someone through the system! I've entered their booking information. I've set up an account with SecureNet/WorldPay. How is it that I invoice someone so that they enter their own credit card information or do they have to provide it to me? Am I directly connected with SecureNet/WorldPay at this time? Should I have them use a Book It button instead? |
Michelle J
Registered: 1/6/11
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 14, 2016 8:18 PM
Hi Nancy, |
Michelle J
Registered: 1/6/11
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 14, 2016 8:24 PM
I just noticed that you said you "entered the booking" already. If it's a brand new booking, it's better to send a quote so that guest can go through the steps the quote covers - listing their point of contacts, signing renter agreement, entering credit card, etc. |
Floridaloha Nanc
Registered: 3/13/16
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 14, 2016 8:58 PM
All but one of these are "old" bookings. Some of these folks I'd already sent quotes and agreements. They were part of porting all the current calendar information over from HomeAway/VRBO during the trial period. Some of them have already paid their reservation deposits and just owe me the balances. Most are coming in the fall and winter 2017 so there is time. The short term ones this month are from AirBnB and they have already paid through their system. I just wanted to record them here because of keeping a master record of all bookings from here on forward. |
Michelle J
Registered: 1/6/11
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 14, 2016 9:02 PM
Right, if you're still finalizing dates, then I would definitely use quotes. That's the way to go. You can adjust the quote, or create multiple ones for different dates (and billing settings) and they accept/pay for the ones they want. The system won't let them book the same dates twice, of course, so no worries there. |
Floridaloha Nanc
Registered: 3/13/16
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 15, 2016 4:26 PM
OK, so I first checked to see that I'd put in my ID and secure key for SecureNet, and I had done that. I cancelled the two bookings and created quotes for each of the two guests I wanted to invoice and pay. |
Michelle J
Registered: 1/6/11
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 15, 2016 4:33 PM
Nancy, I'll ask someone here to take a look at the banking logs here to see if we can get more detail. |
Michelle J
Registered: 1/6/11
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 15, 2016 4:42 PM
Nancy, we looked at the latest banking logs for your account. I see the decline messages that you're seeing. SecureNet is returning this message when you try to process credit cards: |
Floridaloha Nanc
Registered: 3/13/16
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 15, 2016 4:42 PM
I just wrote the guest to ask him if he'd double checked the number and if the bank wasn't just sending him a security notice. I think he said it was an error message with the form itself. |
Michelle J
Registered: 1/6/11
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 15, 2016 4:44 PM
SecureNet has a list of error codes on their website in this PDF: |
Floridaloha Nanc
Registered: 3/13/16
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 15, 2016 4:53 PM
The CS person at SecureNet says that in order for ecommerce to be enabled, I need to put a pay button on my website that has source code in it. Do you know what she means by that? Would it help for you to talk with this person? I explained to her that the whole payment system was set up linked through your software and that people didn't pay directly from my website. She didn't seem to understand. I'm afraid I'd just get the same answer if I called back. |
Sam Westcott
Registered: 12/19/09
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 15, 2016 5:00 PM
Nancy, the person you're talking to is giving you mindless scripted responses. They don't know what they're talking about. Do you have a Virtual Terminal login with them? Might be this: https://terminal.securenet.com. Contact our ticket system at help@ownerreservations.com and give us the login for that, and we'll take a look for you. There may be a setting that needs to be turned on. Otherwise, we'll advise you on what to do next. The bottom line is that something on the SecureNet side is not configured correctly. We have many users using SecureNet accounts and none of them are returning this message other than your account. Thx, ~Sam |
Floridaloha Nanc
Registered: 3/13/16
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Re: Taking credit card numbers vs. invoicing and having them fill it out?
Apr 15, 2016 5:06 PM
Sent! |