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Surcharges and OTAs

Gretchen R
May 11, 2022 3:11 PM
Joined May, 2022 3 posts

Hi everyone! I'm getting through the setup process (as I say to my kids when faced with something big, "how do you eat an elephant? One bite at a time!") and have put in surcharges for 

1. Cleaning: $205

2. Maintenance fee (insurance): $37

VRBO is still iCal and Airbnb is API, and VRBO is showing nothing even after a sync and hard refresh in incognito window, and Airbnb is showing a random $211 cleaning fee (not the $205 I have in OR).


Help? Thank you!

Ken T
May 11, 2022 9:34 PM
OR Team Member Joined Aug, 2019 1321 posts

OwnerRez is only able to set surcharges in channels you are connected to via API, so that answers Vrbo.

For Airbnb, there are a number of possibilities, such as, you may have set a rate adjustment to increase your charges on Airbnb.  Or, if you have a linen fee, Airbnb combines that with cleaning when displaying to guests.

If you'd like to investigate further, you can write in to the Helpdesk with an example of a booking number that is wrong.