Hi everyone! I'm getting through the setup process (as I say to my kids when faced with something big, "how do you eat an elephant? One bite at a time!") and have put in surcharges for
1. Cleaning: $205
2. Maintenance fee (insurance): $37
VRBO is still iCal and Airbnb is API, and VRBO is showing nothing even after a sync and hard refresh in incognito window, and Airbnb is showing a random $211 cleaning fee (not the $205 I have in OR).
Help? Thank you!
OwnerRez is only able to set surcharges in channels you are connected to via API, so that answers Vrbo.
For Airbnb, there are a number of possibilities, such as, you may have set a rate adjustment to increase your charges on Airbnb. Or, if you have a linen fee, Airbnb combines that with cleaning when displaying to guests.
If you'd like to investigate further, you can write in to the Helpdesk with an example of a booking number that is wrong.