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Supposed Booking.com Payments Update

Scott J
May 9, 2021 11:56 AM
Joined Mar, 2019 63 posts

In the latest blog post you say, "we updated Booking.com cancellations to always do refunds manually."

But when I go to Edit Booking.com Channel — Credit Card Payments, there is the Automatic option, which says, "If a credit card exists, automatically apply payments/refunds based on the cancellation policy you have configured in Booking.com."

So it seems that when I chose the Automatic option, refunds are still automatic. So I don't get what is supposed to be different.

Chris Hynes
May 10, 2021 10:52 AM
OR Team Member Joined Oct, 2012 1354 posts

That statement refers to alterations, which will still get payments or refunds automatically as appropriate if you're in automatic mode. For example, if the guest adds a day to a booking, the payment will be charged automatically. And if the guest removes a day from the booking, then that would be refunded automatically as well.

The difference is for cancellations -- that's the case where the refund will not be automatic, so you get a chance to be in the loop, so you'll need to go in and execute cancellation refunds manually.