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Strange VRBO issue wrong property

E & R Vacation R
Jan 20, 2021 10:25 AM
Joined Jan, 2020 52 posts

I just had an inquiry for one property and it answered it automatically from my other property which isn't even listed on VRBO? Hoopers Island Bayside Haven IS listed on VRBO but Ventnor Happy Ours Cottage isn't, yet it answered from VHOC? I've never had this happen, is there a glitch I'm not seeing?

Ken T
Jan 20, 2021 10:31 AM
OR Team Member Joined Aug, 2019 788 posts

Where did you receive the inquiry? If it came into OwnerRez, that's likely because Vrbo is configured to send inquiries to the wrong custom email address. Each property has its own custom email address, and that's how OwnerRez knows what property an inquiry is for.

https://secure.ownerreservations.com/inquiries/instructions

E & R Vacation R
Jan 22, 2021 12:57 PM
Joined Jan, 2020 52 posts

Huh, I must have gone in and quickly updated it at some point, I just noticed that I did transpose the two addresses. To be clear, I now have as my primary (which I always had)
info@richtervacationrentals.com

2nd
orp5b3f624x@inquiryspot.com

Is this correct or do I have to have the inquiryspot.com first as my primary?
thx

Ken T
Jan 22, 2021 6:28 PM
OR Team Member Joined Aug, 2019 788 posts

No, that should work - but keep an eye on it to be sure. :-)

E & R Vacation R
Jan 22, 2021 8:44 PM
Joined Jan, 2020 52 posts

thx