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Spam Folder

cp9293
Jun 2, 2012 4:22 PM
Joined Apr, 2012 393 posts

How can I stop OwnerRez emails going into my Spam Folder? I have it on medium for control. When I set it to Low, it still goes into Spam.

Claudia

Michelle J
Jun 2, 2012 4:28 PM
OR Team Member Joined Jan, 2011 582 posts

I'm sorry to hear that our alerts are landing in your spam folder. We've done a lot of work to make sure our emails don't do that, but unfortunately the email service providers (Gmail, AOL, Hotmail, etc) have their own policies.

Usually, you can configure your email settings to "white-list" certain email addresses.

In Gmail, any email address in your Contacts automatically is white-listed.

Also in Gmail, you can create a filter for messages that come from a certain email address to "never send to spam".

In AOL, you can white-list an email address by adding it to your AOL address book.

In Yahoo, you have set up a filter.

The email addresses you want to white-list are:

alerts@ownerreservations.com
bookings@ownerreservations.com
quotes@ownerreservations.com
inquiries@ownerreservations.com

-Michelle

cp9293
Jun 2, 2012 4:38 PM
Joined Apr, 2012 393 posts

OK. I will add them to my address book and hope that it will stop going in the Spam Folder.

Claudia

cp9293
Jun 7, 2012 10:57 AM
Joined Apr, 2012 393 posts

I added them to my address book and it seems to have worked. They are not going in there anymore.

Thanks!
Claudia