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Sms automated messages

Amanda & Mike H
Feb 10, 2018 9:00 AM
Joined Jun, 2017 12 posts

Does anyone know of an sms system which we can use to schedule text for our guests.

I know we email withon OR but sometimes these don't get opened in a timely manner or go to spam.

I am looking to something for day of check-in as well as departure.

Chris Hynes
Feb 10, 2018 10:39 PM
OR Team Member Joined Oct, 2012 1396 posts

We don't currently have an SMS system in OwnerRez, although that's something we have plans to do.

One thing you could do would be to use Zapier and Twilio to transform OR triggered emails into SMS's to the guest.

Zapier is an integration tool that takes info from one app and passes it to another.

#1 - So if you set up an email integration in Zapier: https://parser.zapier.com/, and then configure OR with a trigger that sends an email on check-in and departure to that Zapier email address including the guest phone number, Zapier would be able to pick up the info.

#2 - Then set up Twilio which allows you to send SMS: https://zapier.com/apps/twilio/integrations with Zapier -- a Twilio account is a buck a month for the phone number + $0.0075 per message, so very affordable. And connect the incoming email trigger into Zapier in step 1 to send the SMS to the guest using Twilio.

It's a bit roundabout to go through that method, but it should work and get the SMS to the guest in a timely manner.

Amanda & Mike H
Feb 11, 2018 8:40 AM
Joined Jun, 2017 12 posts


I will give that a try.

Feb 28, 2018 9:47 AM
Joined Jun, 2016 1099 posts

I may be having a senior moment.. can someone who did it post a step by step tutorial? TIA

Paul W
Jul 23, 2020 9:09 AM
OR Team Member Joined Jun, 2009 800 posts

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